Service Supervisor

Why DH Pace?The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.Overhead Door Company of Greensboro™, a DH Pace Company, Inc. is seeking to hire a Service Supervisor for our Residential Operations team in Greensboro, NC! If you have strong leadership skills and thrive on customer service, this role may appeal to you. If you are an energetic individual who thrives in a fast-paced service environment, please apply!Job ResponsibilitiesAssist with daily scheduling of all jobs; ensuring customers’ preferences are metProvide immediate problem-solving assistance to office staff or service techniciansConstantly monitor in Real Time service technicians’ schedules in computer to maximize efficiency and profitabilityTrack for jobs completed and place follow up calls to customers to ensure expectations were metFacilitate processing of completed jobs to ensure proper handling of materials and accurate billingResponsible for timely completion of all administrative paperwork associated with this positionPerform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessaryParticipate in planning process and establishing department goals and objectivesOther duties assigned by managerJob RequirementsBachelor's degree and previous management experience preferred, or an equivalent combination of education and experience may be consideredExperienced using Microsoft Office applicationsMust have a valid driver’s license and a good driving recordAbility to effectively communicate with the customer and represent the company in a professional mannerStrong aptitude for technical applications and mechanical systemsWhat We OfferComprehensive medical, dental, and vision coverage — available your first full monthGenerous paid time off plus paid holidays and floating holidaysCompany-paid life insurance, short-term disability, and long-term disability401(k) with employer matchHealth Savings Account (HSA) and Flexible Spending Account (FSA) optionsVoluntary benefits including supplemental life and critical illness coverageEmployee discounts for you and your immediate familyCompetitive compensation with annual performance reviewsSuccessful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)