Sales Support Analyst

Device Monitoring & Sales Support AnalystPay: $20–$24/hour (DOE)Location: Phoenix, AZ or Beaverton, OR (In-Office)Travel: Minimal, as needed for training or occasional internal meetingsAbout Pacific Office AutomationPacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the United States. Since 1976, we’ve grown to over 30 branches across 10 western states and built strong partnerships with leading manufacturers like Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.We offer a collaborative, growth-focused environment with strong benefits, ongoing training, and long-term career opportunities. At POA, every voice matters, and we are committed to helping our employees succeed.Position OverviewWe are seeking a Device Monitoring & Sales Support Analyst to join our team. In this role, you will monitor device fleets using MPS Monitor, maintain accurate data, and provide reporting and insights that support sales and customer success.This position is ideal for someone who enjoys working with data, solving problems, and supporting both internal teams and external clients. You’ll play a key role in connecting sales, operations, and customers.Key ResponsibilitiesMonitor customer print fleets in MPS Monitor for major accounts, ensuring accurate device onboarding, configuration, and status.Identify and resolve device or data issues with internal teamsSupport sales with data for proposals, renewals, and opportunitiesCreate and maintain standard and ad-hoc reports for field sales (e.g., volume trends, device health, meter reads, under- or over-utilized devices).Prepare customer-facing reports and dashboards to support quarterly business reviews and key account meetings.Manage tickets and maintain accurate account/device informationAnalyze data to identify sales and optimization opportunitiesCollaborate with customer service, sales and billing to ensure alignment between MPS Monitor data and customer records.Assist with onboarding new accounts and devicesProvide actionable insights and recommendations to sales and management to support account strategy and revenue growth.Qualifications1–2 years of experience in sales support, data analysis, or customer support (entry-level candidates considered)Strong Excel skills and ability to work with dataExcellent communication and customer service skillsStrong attention to detail and organizational skillsAbility to manage multiple tasks and deadlinesPreferredExperience with MPS Monitor or similar toolsBackground in managed print, technology, or B2B environmentsExperience with reporting tools (Power BI, Tableau, etc.)What We OfferCareer growth and advancement opportunitiesCollaborative, team-oriented environmentMedical, dental, vision, and life insurance401(k) with company matchPTO, vacation, and sick leaveFSA/HSA optionsEqual Opportunity EmployerPacific Office Automation is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration without regard to protected status.