Billing Specialist

Are you inspired by the idea of supporting our nation’s critical infrastructure and securing communications for first responders, utilities, and transportation?Does the prospect of joining a growing medium-sized business and supporting the accounting infrastructure in a data-driven, financially sophisticated environment appeal to you?Are you an independent, self-motivated individual contributor also capable of rolling up your sleeves and supporting your teammates when unexpected challenges arise?Company OverviewJoin a growing team that has strong bonds with Law Enforcement, Fire and Emergency. RACOM was established in 1972 and designs, sells, installs, and maintains all of the technologies used in the “second half of the 911 response equation” — from the time an emergency dispatcher answers a 911 call to the time police, fire and ambulances arrive on scene, supporting specialized phone systems, pagers, radios, and voice recorders to warning lights and sirens.RACOM has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern Communications acquired RACOM corporation, and now comprises 250 employees across 17 locations nationwide.Job DescriptionAs a billing specialist you are responsible for several critical responsibilities related but not limited to financial transactions and record keeping, maintaining financial records, identifying inconsistencies and errors, creating invoices, assisting with payment solutions. This role is responsible for processing a variety of billing types—including standard customer billing, dropship customer billing, project-based billing, complex billing, and billing for customer portal uploads—as well as managing vendor dropship bills in our AP processing system Stampli. The position requires close collaboration with internal teams, strong customer relationship skills, and meticulous attention to accuracy, timeliness, and accounting period alignment.Responsibilities include but are not limited to:Prepare, review, and process standard customer invoices in accordance with established proceduresManage dropship customer billing, ensuring accurate documentation and timely invoicesHandle project-based billing, tracking milestones and deliverables for correct charge allocationUpload and process invoices through customer portals, ensuring compliance with client-specific requirementsProcess vendor dropship bills in Stampli—including coding and approving for payment—after processing order fulfillment and billing in NetSuite, ensuring proper period alignment between related documentsServe as a primary point of contact for customer billing inquiries, providing clear, timely, and professional communicationBuild and maintain positive customer relationships by addressing concerns, resolving discrepancies, and ensuring a smooth billing experienceCollaborate with sales, operations, logistics, procurement, and project management teams to gather necessary billing information and resolve issuesMaintain accurate billing records and documentation for audit and reporting purposesIdentify and recommend process improvements to enhance billing efficiency, accuracy, and customer satisfactionPreferred Qualifications:High school diploma or equivalent; associate or bachelor’s degree in accounting, finance, or related field preferred2+ years of billing, accounts receivable, or related accounting experienceExperience with Stampli and NetSuite preferredStrong attention to detail, organizational skills, and customer service mindsetProficiency in billing software, ERP systems, and Microsoft Office Suite (especially Excel)Excellent communication skills with the ability to work cross-functionally and build rapport with customers and vendorsAbility to manage multiple priorities and meet deadlines in a fast-paced environmentBenefits We Can Offer YouHealth, dental and vision insurance401k and company matchAnnual Performance Review and accompanied bonusPaid holidays, vacation and sick daysAdvancement opportunitiesCompany-provided uniformsSafe, clean & friendly work environmentIf you are a talented and experienced Billing Specialist who is looking for a challenging and rewarding opportunity, we encourage you to apply.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.