Customer Support Specialist - EDI & Integration Platform

Your missionCustomer Support & Technical TroubleshootingProvide 1st and 2nd level technical support for B2B customers using our cloud platformDiagnose, troubleshoot, and resolve technical incidents in a cloud environmentParticipate in follow-the-sun support coverage, coordinating handoffs with our German support and development teamsCustomer Onboarding & EnablementLead technical onboarding for new customers on our cloud platformConfigure and support standard integration methods including Cloud EDI, APIs, SFTP, AS2, and AS4Guide customers through setup and best practices for successful implementationProcess Development & CollaborationPartner closely with implementation and development teams across time zonesHelp build and refine scalable support and onboarding processes as we growContribute ideas for improving customer experience and operational efficiencyYour place in our teamJoin our growing US support team as a foundational member with significant autonomy and impact. You'll be instrumental in shaping how we support customers, scale our operations, and establish eddyson as a trusted partner in the US market. This role offers the unique opportunity to work at the intersection of technical problem-solving and customer success while collaborating with our experienced team in Germany.Your key to successRequired:Experience with B2B integrations, EDI, or related technologiesTechnical aptitude with cloud platforms and integration protocols (APIs, SFTP, AS2/AS4)Strong problem-solving skills and ability to troubleshoot technical issues independentlyExcellent communication skills with both technical and non-technical audiencesComfortable working in a startup-like environment within an established companySelf-motivated with high ownership and accountabilityPreferred:Previous customer-facing support or implementation experienceFamiliarity with EDI standards (X12, EDIFACT, etc.)Experience with ticketing systems and support workflowsBackground in SaaS or cloud-based solutionsWhy us?Benefits & CompensationHealth & Wellness:100% company-paid health, vision, and dental insurance (employee coverage)Dependent coverage available for health, vision, and dental plans (at employee cost)Company-paid life insuranceLong-term disability insuranceFinancial & Retirement:401(k) retirement planTime Off:Paid time off (PTO)Paid holidaysWhy Join eddyson USGrowth Stage: Be an early team member with real impact on how we build and scaleAutonomy: High degree of ownership and decision-making authorityGlobal Collaboration: Work with experienced colleagues across the US and EuropeModern Technology: Cloud-native platform built for the future of B2B integrationMarket Opportunity: Join us during a pivotal growth phase in the US marketLocation & Work EnvironmentThis position is based in Atlanta, GA. We value collaboration and expect regular in-office presence while maintaining flexibility for focused work.About Useddyson is an established B2B EDI solutions provider expanding our US operations. We provide a fully cloud-based, next-generation EDI and integration platform that helps businesses seamlessly connect and exchange data with their trading partners. As we scale our presence in the US market, we're building a high-performing support team to deliver exceptional customer experiences.