SME IT Specialist

Job Title: SME IT SpecialistLocation: Augusta, MEWork Type: Hybrid, Augusta ME. Must be local to Maine. Job Summary:Are you a skilled IT professional with a passion for delivering exceptional customer service? We are seeking a dynamic SME IT Specialist to join our team and support state agencies with their technology needs. As an SME IT Specialist, you will build strong relationships with agency representatives, understand their business requirements, and provide tailored IT solutions.Responsibilities:Agency Relationship Management: Serve as the primary IT contact for assigned state agencies.Business Needs Assessment: Understand agency missions, identify critical applications, and assess IT service needs.IT Solution Provision: Collaborate with MaineIT teams to deliver effective and efficient IT solutions.Budgeting and Procurement: Assist agencies with biennial budget preparation and procurement processes.Customer Service: Provide exceptional customer service, demonstrating empathy and emotional intelligence in all interactions.Knowledge Sharing: Raise awareness of common IT business solutions and best practices.Qualifications:Bachelor's degree in technology or business, or equivalent experienceStrong understanding of IT tools, best practices, and emerging technologiesProven experience in building and maintaining strong relationshipsExcellent communication skills, both verbal and writtenKnowledge of state budgeting, governance, and policiesAbility to handle complex technical concepts and translate them into business termsStrong customer service orientation and emotional intelligenceProven ability to work effectively in a team-oriented environment Benefits: Medical, Vision, and Dental Insurance Plans401k Retirement FundAbout the Company:Augusta, ME-based company with 12,000+ employees and $12 billion in sales. Provides justice, transportation, education, economic development, business regulation, and cultural enrichment services. Rated four-star employer on Glassdoor and Indeed.Join our team and make a significant impact on the success of state agencies!Keywords: IT Consultant, IT Account Representative, agency IT, technology consultant, relationship management, customer service, IT business solutions, emotional intelligence, empathy, budgeting, procurement24-13499:  #gttjobs