Rider Operations

IntroductionThe team ensures the success of all customer interactions with our robo-taxi service. We are the human partner to the robot AI, providing an amazing support experience to our customers. In preparation for our commercial launch, we are growing our team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides. We are seeking individuals that will excel in a fast-paced, dynamic environment to uphold a superior level of service for our riders.Required Skills & Qualifications2 years of experience in customer service, retail, or another customer-facing roleExperience working in a cross-functional teamExceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needsExcellent computer skills and problem-solving abilityProven ability to adapt and drive progress against goals in ambiguous, changing environmentsProactive mindset and resourcefulnessPositive attitude with a growth mindsetPrior work experience at client or in client's IndustryApplicants must be able to work directly for Artech on W2Preferred Skills & QualificationsExperience in high-stress situations, including knowledge of de-escalation techniquesProficiency in various customer support and collaboration toolsBasic QA testing experienceDay-to-Day ResponsibilitiesProvide live rider support before, during, and after missions through a variety of support channelsCollaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigatedBecome a knowledge expert on tools related to RiderOps and utilize these tools to resolve customer interactionsAssist with testing and data collection to evolve processes and tools to support observed customer needsWillingness to work flexible shift hours and locationsUphold a safety-centric, inclusive, and open-communication cultureFor immediate consideration please click APPLY to begin the screening process with Alex.