Medical Equipment Customer Care Specialist

Do you have what it takes to be a Rice's Medical Equipment (DME) Customer Care Specialist? Do you love helping people? Are you energized by building relationships and solving problems? Do you thrive in a fast-paced, customer-focused environment? Are you highly organized, a quick learner, and driven to succeed? If you answered yes to these questions, please read on...Rice's Medical Equipment is looking for a DME Customer Care Specialist to help serve our patients.This position plays a critical role in guiding patients through their medical equipment needs with care, confidence, and professionalism-ensuring every interaction reflects our commitment to outstanding service.Responsibilities include:Serving as the primary point of contact for patients needing medical equipment and suppliesBuilding strong, trusting relationships with patients and caregiversEducating patients on DME products, usage, and basic troubleshootingProcessing sales, rentals, and refills accurately and efficientlyCoordinating documentation and orders with insurance providers and internal teamsMaintaining organized patient records and sales documentationManaging multiple tasks and priorities in a fast-paced environmentAnswering phones with a smile so big the caller can hear itExpeditiously and courteously managing phone calls and in-person requestsProviding clear, compassionate communication during every patient interactionMaintaining a customer-first mindset at all timesPoint of Sale operations and transaction processingCollaborating with team members to ensure seamless patient servicePreferred Requirements and Skills:Incredible interpersonal and customer service skillsHighly organized and detail-orientedStrong verbal and written communication skillsQuick learner with the ability to adapt to new products, systems, and processesSelf-motivated, driven, and dependableAbility to serve all types of people with kindness and patienceComfort working with insurance-related documentation (preferred, not required)Healthcare, retail, or medical equipment experience is a plus A few things about us:Team environment that works well togetherA strong focus on serving our community with compassion and careTrusted local healthcare provider with deep community rootsWe work really hard and love what we do