Donor Experience Senior Associate

Position Overview The College of Veterinary Medicine seeks a Donor Experience Senior Associate to support the Office of Advancement within the College. Reporting to the Director of Stewardship and Constituent Engagement, the Donor Experience Senior Associate operates with a high degree of organization, attention to detail, critical thinking and creativity. They must have polished interpersonal skills and be capable of interacting successfully with leadership, development officers, donors, faculty and other key stakeholders. The Donor Experience Senior Associate serves as an integral member of the Advancement team and is responsible for developing and executing programs and communications designed to thank and recognize donors and to instill trust that their gifts are used in accordance with their intentions and confidence that they make a difference, in order to build lifelong relationships and inspire people to continue and increase their support. The Senior Associate understands and tracks data related to donors’ giving and stewardship activity, collaborates with director and development partners about stewardship for individuals and/or groups of donors, and creates donor reports. The Senior Associate monitors use of gift funds and helps generate and share messaging about how gifts are used, helps connect students, faculty and others who benefit from gifts with donors, reviews gift and fund documentation as needed, and participates in a community of donor relations and stewardship professionals who share information and learn from best practices. All members of Advancement are part of creating an inclusive culture that inspires an exceptionally diverse and talented team and are measured on their adherence to the following core competencies: leadership, continuous improvement, teamwork and collaboration, and communication/interpersonal effectiveness. All members are also expected to exhibit The Ohio State University’s Shared Values which include Excellence and Impact, Diversity and Innovation, Inclusion and Equity, Care and Compassion, and Integrity and Respect. Department Overview The College of Veterinary Medicine aims to be the model comprehensive college of veterinary medicine in the world, impacting animal and human health through innovation, collaboration and excellence. Over the next five years, our already high-performing college will shift toward a new educational paradigm that bolsters innovative learning, sets a new standard of clinical care, ignites research that crosses college and disciplines, and inspires outreach that makes a difference in our community and around the globe. We have the largest veterinary college in the nation with state-of- the art facilities, including a newly renovated hospital for companion animals which is part of a comprehensive veterinary health system that services over 75,000 animals each year. Duties and Responsibilities 45% Assists the Director with developing, executing and evaluating comprehensive donor experience programs and engagements designed to demonstrate impact, appreciation and engagement of targeted and/or global donor audiences to the college and Veterinary Medical Center to include but not limited to leadership annual giving, new donors, grateful clients, foundation/corporate relations, scholarship or faculty/staff giving. Manages stewardship projects and programs tailored for targeted and/or broad donor audiences, demonstrating impact to foster appreciation and inspire increased engagement. Collaborates with the Director, as well as colleagues across the college and university to execute various donor relations projects. Identify impactful content and craft communications that vividly demonstrate the transformative effect of donors’ contributions. Develops, refines and produces reports, video content language and presentations. Actively contributes as a team member within the Advancement team, attending and participating in team meetings, and undertaking additional responsibilities, such as special projects, workgroups or events as assigned. 20% Processes gifts and manages the gift acknowledgement process with the implementation of stewardship strategies. Analyzes gift reports, designates college leadership representatives, and oversees the entire gift acknowledgement procedure, ensuring follow-through to express gratitude to each and every donor. 15% Oversees the college’s scholarship stewardship process, facilitating meaningful connections with students to collect handwritten thank you notes, ThankView videos, and arranging virtual interactions between donors and beneficiaries. Ensures that every student expresses gratitude to the scholarship donor. 15% Serves as liaison and program manager for the Be the Model® Philanthropic Engagement Council. Schedules and organizes committee meetings, works with committee chairs and internal leadership to draft meeting agendas, communicates with council members on a regular basis regarding upcoming meetings, important information to share and schedules sub-committee meetings. 5% - Miscellaneous Completes special projects and performs others duties as assigned. Required Qualifications Bachelor's degree in related field or an equivalent combination of education and experience. 2 years of relevant experience Desired Qualifications (We are dedicated to building a diverse and inclusive workplace and encourage you to apply even if your experience does not align perfectly) 2+ years of professional experience in stewardship, donor relations, or related development work 2+ years of experience working in higher education Demonstrated success planning and implementing strategic engagement opportunities Experience working in an alumni/donor/customer database The Office of Advancement is committed to providing tools and resources for you to learn our business, proprietary databases, university-specific processes, and advancement practices. Commitment to Inclusion The Office of Advancement is committed to active allyship in addressing and dismantling the inequities created by systemic racism and implicit, long-held bias. We pledge to act with kindness, respect, and integrity at all times; trust ourselves and our colleagues and empower their whole identities; and hear and see our colleagues’ ideas, voices, and perspectives, acknowledging that we are better together. You Need to Know Aside from the unparalleled benefits of working for The Ohio State University and working in the diverse, smart, enjoyable, and growing city of Columbus, Ohio, this opportunity will provide exceptional rewards that arise from working for an institution doing worldwide life-changing teaching and research. Learn more here: https://hr.osu.edu/careers/. In accordance with the Disaster Preparedness and University State of Emergency Policy 6.17 this position has been designated as a standby position. To learn more about the Office of Advancement, please visit advancement.osu.edu. The budget for this position is up to $60,000. The offer for this position will be based on internal equity and the candidate's qualifications. Function: Development and Engagement Sub-function: Donor Experience Career Band: Individual Contributor - Specialized Career Level: S2 Regular 40 First Shift