Sr Customer Support Representative

Sr Customer Support RepresentativeLocation: Irvine, CA 92618 Pay: $27–28/hour (overtime required at times) Industry: Manufacturer of electronic parts/connectors (aviation-focused, Japanese-based organization)About the RoleThis Customer Support Representative role is a key point of contact between customers and internal teams, supporting order processing, delivery coordination, and ongoing customer needs. This is an excellent opportunity for someone looking to build a long-term career in customer support and order management within a stable, manufacturing-driven environment.What You'll DoProcess and manage customer orders from entry through fulfillmentHandle order changes, pricing questions, delivery timelines, and availability inquiriesFollow up on orders to ensure accurate and timely deliveryCommunicate customer requirements clearly to internal teams including supply chain and operationsMaintain accurate documentation related to orders, returns, and customer interactionsProvide professional support via phone, email, and written correspondenceAssist with general administrative tasks related to customer accounts and ordersWhat We're Looking For5+ years of customer support or order processing experienceStrong organizational skills with high attention to detailClear, professional communication skills (written and verbal)Comfortable managing multiple tasks and priorities in a fast-paced environmentProficiency with Microsoft Office (Outlook, Excel, Word); ERP experience such as SAP is a plusInterest in building a long-term career rather than a short-term roleNice to Have (Not Required)Bilingual in Spanish and/or JapanesePrior experience in manufacturing, supply chain, or electronics environmentsAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.