Guest Service Supervisor

Position SummaryWe are seeking an experienced Front Desk Supervisor to lead out guest services team and deliver exceptional hospitality in alignment with Marriott brand standards. This role requires a strong leader who is detail-oriented, reliable, and passionate about guest satisfaction.Key Responsibilities Perform duties of guest service positions as needed. Supervise front office shifts. Coordinate with other departments. Ensure compliance with Marriott brand standards and property procedures Schedule staff and monitor labor costs. Monitor guest satisfaction scores. Report room status discrepancies. Maintain master key security. Utilize FOSSE PMS for reservations, billing, room management, and reporting. Follow approved financial procedures. Handle guest complaints via recovery method. Report safety/security concerns. Maintain clean and safe work area. Perform other duties as needed.Qualifications Effective verbal and written communication skills. Strong working knowledge of FOSSE PMS. Experience with GXP (Guest Experience Platform). Ability to multitask and stay organized in a high-volume environment. Must be dependable with a strong work ethic and positive attitude. Supervisory skills including training and coaching. Open availability is required, including weekends/holidays, overtime, rotating shifts. Basic to intermediate computer skills. Minimum 1-2 years of hotel front desk supervisory experience (Marriott experience preferred).Job Environment Primarily indoors. Significant walking and standing. Some light lifting. Very light/infrequent stretching, climbing, bending, stooping, or squatting.Benefits: Medical Dental Vision Company Paid Life & Disability Voluntary Life Products PTO/Sick/Floating Holiday