ServiceNow Developer

Overview As a ServiceNow Developer, you will drive ITSM modernization for the Air Force District of Washington and the DoD, building automated workflows, custom apps, and integrations on the ServiceNow platform. You will work with architects and stakeholders to replace legacy processes with secure, efficient solutions that enhance mission readiness. You will implement ITSM modules, manage data models, and enable cross-system integrations to support day-to-day operations. This role offers the chance to influence large-scale deployments and governance while partnering with a purpose-driven team. ResponsibilitiesDesign, code, debug, deploy, and maintain ServiceNow solutions for ITSM modernizationConfigure ServiceNow ITIL processes and automate workflows across IT and business domainsDevelop ITSM modules (Service Request, Incident, Problem, Change, CMDB) and support security/regulatory requirementsOptimize data models and code conventions; ensure consistent development across the teamTranslate requirements from business and IT into actionable ServiceNow configurationsAssist with technical design, documentation, and secure production migrationsDevelop and configure ITAM modules (SAM Pro, HAM Pro, SaaS Management) and related metricsCreate integrations with third-party tools (BellManage, SolarWinds, Xerox, LDAP, Forescout, Intune, AWS, Azure) via REST/SOAP, Integration Hub, MID ServersLoad data, map data, and build dashboards/reports; create ad-hoc views and scheduled jobsAutomate asset lifecycle processes using Flow Designer, Business Rules, Client Scripts, and Scoped AppsConduct unit testing, resolve defects, and provide documentation and trainingCollaborate with business and IT teams to support ongoing ServiceNow configuration and upgrades Key requirementsBachelor degree with 8+ years of relevant experience or Master with 6+ yearsActive DoD Secret clearanceMinimum 4 years of ServiceNow development and scripting (JavaScript, Glide APIs, HTML, XML)Strong proficiency in Flow Designer, IntegrationHub, and API integrationsServiceNow Certifications (SCA or CAD, as applicable) requiredExpertise in ITSM/ITOM/ITAM modules (including CMDB, Discovery, Service Mapping) and large-scale implementationsExperience with governance and platform-wide best practicesKnowledge of AI integration within ServiceNow (Now Assist, AI Agents)collaboration with cross-functional teamsclear technical and user documentationproblem solving and attention to detailServiceNow ITSM, ITOM, ITAMFlow Designer, IntegrationHub, REST/SOAP APIsJavaScript, Glide APIs, HTML, XML