Sr Clinic Operations Manager

We're hiring a Lead Operations Manager to lead and scale operations across multiple clinics and home-based service regions within a growing behavioral health organization.This role oversees 5-8 Operations Managers (Care Coordinators) and partners closely with clinical and executive leadership to ensure families receive consistent, high-quality care while teams are supported, accountable, and set up for success.What You'll DoLead & Develop TeamsDirectly manage, coach, and mentor Operations Managers who coordinate care between patients and technicians across multiple sites and statesSet clear expectations, drive accountability, and support professional growthBuild strong, engaged teams aligned around client outcomesOwn Operational ExcellenceEstablish clear expectations and standards, and ensure proper communications for:Technician engagement and stabilityClient retention and satisfactionFulfillment of prescribed therapyService continuity and recovery from disruptionEnsure consistent execution of The Treetop's client lifecycle procedures across sites Monitor service fulfillment, disruption resolution, scheduled-to-actual performance, documentation quality, and retention of both clients and techniciansIdentify trends, risks, and bottlenecks; implement corrective action plansMonitor high-risk operational scenarios (extended service disruptions, repeated cancellations, pending discharges)Champion the Client & Family ExperienceEnsure Operations Managers maintain strong, proactive relationships with families once services are activeOversee escalation management for high-risk or complex client situations, including service disruptions and pending dischargesReinforce a family-centered approach that balances operational efficiency with compassionate, responsive careSupport and Retain Quality TechniciansEnsure Operations Managers maintain strong, proactive relationships with technicians once they are assigned to a clientCreate workflows to document and track technician satisfaction and performance Build processes to and work with scheduling to ensure adequate hours for techniciansPartner & ScaleCollaborate with Clinical, Scheduling, Recruiting, and Executive leaders to ensure adherence to payer requirements, internal policies, and SOPs across all operational teams Help design and refine compensation and incentive plans for Operations Managers that are aligned with client outcomes and service fulfillmentSupport growth, standardization, and continuous improvement across regions, and drive continuous improvement initiatives using data in SalesforceWhy This Role MattersThis role ensures operational excellence where it counts—at the intersection of families, clinicians, and frontline teams. You'll help build systems that support consistent care, empowered teams, and sustainable growth.Requirements5+ years in healthcare, behavioral health, ABA, or multi-site operations3+ years leading managers or senior team membersStrong coaching, accountability, and performance-management skillsExperience with clinic-based and/or home-based care modelsComfortable working in EMRs and scheduling systems (Lumary, CentralReach, or similar)Experience using reporting and dashboards in Salesforce strongly preferredBachelor's degree preferred (advanced degree a plus)BenefitsWhat You'll Love About Working With Us Salary that matches your skills: $75,000 - $95,000 annually depending on experience Benefits that have your back: Health, dental, and vision insurance Life insurance 401(k) with company match Paid Time Off & Paid Holidays Paid Training Supportive team culture: Fun, collaborative, and focused on professional growth Ready to Apply?If this sounds like your kind of challenge, apply today and join a team where every day brings something new, every problem has a solution, and every role makes a difference.