Program Manager Systems Integration Modernization and Enterprise Infrastructure

Program Manager Systems Integration Modernization and Enterprise Infrastructure (1 position)Position Description: The Program Manager serves as the single point of contact for the State regarding day-to-day IT project operations. His/her responsibilities shall include overall project governance, communications with executives, planning, budgeting, execution, monitoring, control, quality assurance, and implementing course corrections as needed..The Program Manager is responsible for performing the following:Managing day-to-day project activities, milestones, and system integrator deliverables across the software implementation lifecycleIdentifying issues and risks including Identifying platform-specific issues and risks (including business workflow disruptions, data integration bottlenecks, and system downtime) and recommending possible issue and risk mitigation strategies;Facilitating State agency and Contractor discussions/meetings;Ensuring that performance is within scope, consistent with requirements, and delivered on time and within budget;Identifying critical paths, tasks, dates, testing, and acceptance criteria;Ensuring the application of State SDLC/Agile standards and applicable data security and compliance standards;Providing solutions to improve efficiency (e.g., reduce costs while maintaining or improving operational workflows and user adoption levels);Monitoring issues and providing resolutions for up-to-date status reports; andDocumenting and delivering project management-related artifacts.Additional Duties May IncludeOrganizes, directs, and coordinates the planning and production of all Contract activities, projects, and support activities, including those of subcontractors.Oversees the development of or develops work breakdown structures, charts, tables, graphs, major milestone calendars, and diagrams to assist in analyzing problems and making recommendations.Establishes and alters corporate management structure to direct effective and efficient Contract support activities.Develops and implement appropriate procedures and reporting for the implementation, consistent with the overall programLeads data migration and system integration strategies, ensuring legacy data is accurately and securely mapped into the new system and connected with adjacent State systems as requiredClient relationship and expectation management in conjunction with the Organizational Change Management lead (when applicable) to mitigate user resistance and foster high adoption rates of the new solutions.Vendor performance management, acting as the primary liaison with primary software vendors and implementation partners to manage scope, platform enhancements, and ticket escalationPrepares work plans, status reports and keeps the Project Management system updated at all timesManages communication, coordination, and performance of other stakeholders as neededContribute to setting the required project pace by defining corresponding project and individual responsibilities, objectives, tasks, schedules, and outputsCoordinates directly with State oversight managers, Independent Verification and Validation (IV&V) teams, and quality assurance auditors; prepares and submits specialized project health artifacts, risk logs, and compliance reports as requested for Major IT Development Projects (MITDPs)Directly contributes to and shares the responsibility for the project performance by planning, monitoring, and adjusting project resources (people, budget, material, time)Manage project risks and issues: root cause analysis, implementation of corrective/preventive actions, compliance with PMI methodology, and continual process improvement effortsCreate and sustain a culture that encourages high performance of individuals and teamsThe Program Manager is expected to undertake any additional duties as they are assigned by their ManagerEducation: This position requires a Bachelor s degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or a related discipline.Candidates must possess a Project Management Professional (PMP) certification from the Project Management Institute (PMI).General Experience: The proposed candidate must have at least ten (10) years of experience in project management.A minimum of 2 years of healthcare or public sector technology project management experienceStrong leadership aptitude to foster a positive work environment that considers the dynamics of physical, social, psychological, and environmental factorsStrong interpersonal skills to build client rapport and develop/discipline/reward employeesSolid analytical skills and the ability to make decisions and solve problemsExcellent time management abilitiesDemonstrated problem-solving and customer service skillsStrong written and verbal communication skillsAbility to work independently and manage work to a defined scheduleExperience conducting meetings, interviews, and making presentationsSpecific experience in evaluating quality assurance /quality control testing, operational validation, and User Acceptance Testing (UAT) efforts.Team player and a consistent, dependable performer with an excellent work ethic, flexible can-do attitude, and a results-driven commitment to successAbility to apply industry best practices and future state/federal mandates (such as data sharing interoperability standards or regulatory compliance updates) to existing and incoming systems.Expertise in steering enterprise-wide digital transformation and modernization programs that improve operational efficiency, reduce technical debt, and align IT infrastructure with long-term business goals.Specialized Experience: The proposed candidate must demonstrate at least eight (8) years of experience managing complex IT development projects. This individual must also have experience in a leadership role for at least three (3) successful projects with an organizational change management component that involve working with stakeholder groups across the organization. The candidate must possess at least five (5) years of experience using PMI's Project Management Body of Knowledge (PMBoK) methodologies and artifacts.Must be capable of negotiating and making recommendations to the Contract Monitor on behalf of the departmentMust demonstrate excellent written and verbal communication skills.Preferred ExperiencePrevious experience working with State Government IT development projects is a plusFamiliarity with state government operational workflows, public sector reporting, and related agency/state billing and compliance requirements (Highly Preferred).Direct experience managing or supporting a designated Major IT Development Project (MITDP) within a State Government framework is highly preferred and a significant plus.Proven track record of directing enterprise infrastructure initiatives, including data center migrations, cloud infrastructure deployment (AWS/Azure), and network architecture modernization is a plus.Demonstrated experience leading enterprise-wide IT centralization, shared services consolidation, or legacy system decommissioning initiatives within a state agency framework is a plus.