Associate Website Designer

What Makes Us UniqueAt Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started.Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like Wix, Squarespace, or Wordpress, have a background in customer service, are a problem solver and have a knack for creating engaging content, then Cloudbeds is looking for you!This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team.Location: RemoteWorking shifts: 8 AM to 5 PM PST / 4 PM to 1 AM UTCWhat You Will DoManaging the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA Managing all records and upkeep all task management systems related to websites servicesWorking with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice callResolving and handling customer complaints, and ability to handle deadline-driven pressureTaking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers Gathering property details and website requirements then organizing the information for the website designer’s referenceProactively communicating with customers and providing timely updates on the project progressManaging multiple account timelines, completing of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirements Assisting the customer in acquiring domain names, updating domain settings, and publishing websites Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement Using a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with all customers Handling the creation of landing pages or single-page websites Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns Using tools (AI) to create visual elements or content that are in line with our customers’ branding Proofread content and correct errors Staying up to date with website trends and website development techniques that are most effective in engaging consumersKey Competencies IncludeCreative, has a keen eye for design, and high attention to detailHighly responsive to internal and customer inquiries with a goal to complete tasks related to concerns raised Effective execution of several website updates with varying processes in a timely mannerEffective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their successAble to lead and collaborate with a diverse team of different personality typesOpen to general changes, improvements, and process updates Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around youYou’ll Succeed WithExperience with Website Design Builder or a platform like Wix, Squarespace, GoDaddy, or Duda preferredExperience with Adobe Photoshop or Canva preferredExperience with using AI for text content creation Fluent EnglishFluent SpanishExcellent customer service - Passionate about meeting customers from all over the world and happy to provide them genuine customer service (customer service experience required) Excellent communication skills and a positive attitudeExcellent problem-solving skills and emotional managementExcellent internet/wifi connectionWhat To Expect - Your Journey With UsBehind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.Learn more online at cloudbeds.comCompany Awards to Check Out! Best All-In-One Hotel Management System | HotelTechAwards (2025)Overall 10 Best Places to Work | HotelTechAwards (2025)Most Loved Workplace® Certified (2024) Top 10 People’s Choice(2024)Deloitte Technology Fast 500 (2024)Discover Our BenefitsRemote First, Remote Always PTO in accordance with local labor requirementsMonthly Wellness Fridays - enjoy an extra long weekend every monthFull Paid Parental LeaveHome office stipend based on country of residencyProfessional development courses in Cloudbeds University Access to professional development, including manager training, upskilling and knowledge transfer Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.