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Clinical Support Tech I - Observation Unit
Chapel Hill, NCMarch 30th, 2026
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.Summary:Responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and/or equipment, setting up and maintaining patient rooms and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions.A Clinical Support Tech I (CST I) is needed for 1 Memorial. The CST I is a dual role of the Nursing Assistant I and a Health Unit Coordinator. This is a 25-bed Observation Unit caring for Procedural and Medicine Observation and Inpatients. Frequent admissions and discharges along with care for longer term patients. Obtaining vital signs, bathing/showering/toileting, and other nursing assistant patient care duties required. The unit is open 7 days a week and 24 hours per day.This is a 36 hours per week position; working 12 hour Day shift (7am-7:30pm) with weekend and holiday rotation. This position qualifies for an extensive benefit package including PTO hours, which are accrued based on the number of worked hours. This position requires the ability to attend a week long orientation which is offered every two weeks.Orientation Schedule: Monday and Tuesday - In person from 8am to 4pm; Wednesday - 8am to 10am Virtual and in person from 1pm to 5 pm; and Thursday and Friday - VirtualVirtual Responsibilities:1. Assists physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.2. Critically reviews patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician.3. Provides a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Performs routine quality assurance audits, safety checks, and inventory of supplies. Provides administrative and clerical support including PI audits and data entry.4. Provides clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.5. Provides direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measures and records vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage.6. Reinforces routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providersOther InformationOther information:Education Requirements:• High School Diploma or General Education Development (GED)Licensure/Certification Requirements:• Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Service• Basic Life Support (BLS) certificationProfessional Experience Requirements:• Prior experience not required.Knowledge/Skills/and Abilities Requirements:• Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.Job DetailsLegal Employer: STATEEntity: UNC Medical CenterOrganization Unit: Surgical Observation UnitWork Type: Full TimeStandard Hours Per Week: 36.00Salary Range: $17.94 - $25.25 per hour (Hiring Range)Pay offers are determined by experience and internal equityWork Assignment Type: OnsiteWork Schedule: VariableLocation of Job: US:NC:Chapel HillExempt From Overtime: Exempt: NoThis is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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