Implementation Support Analyst

Why Canopy USA? HSCP Service Company, LLC is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through The Botanist, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market. Who you'll work for: HSCP Service Company, LLC Our Culture Here at HSCP Service Company, LLC we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry. We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us! About The Role The Implementation Support Analyst provides onsite implementation support and user enablement for internal retail and wholesale technology platforms. This role travels to company locations across the North East US to ensure successful software adoption by production and retail teams through hands-on training, documentation, troubleshooting, and process optimization. Expect 50% travel. How You'll Make a Difference Implementation & User Support Provide onsite support to retail and production locations during software rollouts and system implementations Train internal teams on POS and B2B platform functionality and best practices Troubleshoot system usage issues and coordinate with technical teams for resolution Support locations through system upgrades, migrations, and configuration changes Conduct system adoption audits and assess user capability gaps Serve as primary point of contact for field teams during implementation phases Documentation & Training Materials Develop training materials, quick reference guides, and job aids tailored to different user roles Create and maintain SOPs for system workflows and business processes Document location-specific processes and best practices Build and maintain internal knowledge base for self-service support Update documentation to reflect system changes and process improvements Reporting & Analytics Support Assist field teams with generating and interpreting operational reports Create standard report templates for common business needs Build basic dashboards for location performance, inventory, sales, and compliance tracking Support data validation and reconciliation activities Validate data accuracy in ERP integrations Process Improvement Identify system usage gaps and inefficiencies based on field observations Recommend solutions to improve software adoption and workflow efficiency Document automation opportunities and process improvement initiatives Support pilot programs and vendor evaluations for new tools Facilitate feedback loops between field teams and systems leadership Cross-Functional Collaboration Act as liaison between field operations and technical/BI teams Partner with BI Developer on data models, reports, and testing Coordinate onboarding and system access management Communicate system updates and changes to field stakeholders Skills To Be Successful Minimum Education & Experience: Bachelor's degree 2–4 years of experience in systems support, business analysis, or implementation roles Minimum Knowledge, Skills & Abilities Experience supporting non-technical end users and delivering training Experience with cannabis software - Preferred Ability to translate technical concepts into user-friendly language Excellent interpersonal, communication, and presentation skills Comfort working independently in field environments Willingness to travel 50% (primarily North East US) Perks & Benefits Full suite of medical, dental, and vision insurance Paid parental leave 401(k) Paid Time Off Short Term and Long-Term Disability Employee Assistance Program Employee life insurance and supplemental life Spouse and child life and AD&D Pet insurance FSA and HSA available Schedule This position regularly works normal business hours, Monday – Friday, 40 hours per week. Please confirm with the supervisor regarding the expected working schedule. Work Environment And Physical Demands Manufacturing environment that requires extended time standing, walking, bending and reaching. Ability to carry up to 50lbs for up to a distance of 100ft may be required. Occasional extended and repetitive use of arms, hands and fingers to cut and manipulate small objects. Ability to work in a humid and pollinated environment. E-Verify Participation Notice This Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. What is E-Verify? E-Verify is an internet-based system that compares information from your Form I-9 Employment Eligibility Verification to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. Code Of Conduct All employees are expected to represent the values and maintain the standards contained in the Code of Conduct. HSCP Service Company, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in HSCP Service Company, LLC. If you need assistance with completing an online application due to a disability, please send a request to [insert email address]. Please be sure to include "Accommodation Request" in the subject line. J-18808-Ljbffr