Program Quality Manager

Hours 8-5pm PSTSchedule -Hybrid preferred (Oakland, CA) currently 2 days in office but open to remote to widen the search for good candidatesThe PQ Manager does not manage a product, a platform, or a technology team.They manage how the JX organization operates as a program. This role is aboutenabling structure, consistency, visibility, governance, and performancediscipline across all of JX.What This Role IS• A program management and operating model leadership role• Responsible for building the JX operating model from scratch• A coach and facilitator — enabling JX teams to work better, not directing their technicalwork• The steward of JX performance visibility, governance routines, and deliverableaccountability• A cross-functional coordinator who influences without line authority over the teamsserved• A workforce management coordinator ensuring JX staff fulfill performance review andtraining obligationsWhat This Role IS NOT• A technology role — the PQ Manager does not drive or evaluate technology decisions• An audit or compliance enforcement role — PQ Manager supports audits but does notpolice teams• A product management role — PQ Manager does not own a product roadmap ordelivery pipeline• A role requiring pension administration expertise• A role where the manager has direct authority over the JX teams they serveTechnology — What Is and Is Not RequiredNot Required Required• Pension or retirement administrationexperience• Product management or technologydelivery depth• Engineering or architectureknowledge• Direct ownership of technologydecisions• Tech literacy to follow basictechnology conversations• Understanding that technologyunderpins all JX work• Ability to engage with technical teamswithout directing their choicesImportant distinction:Do not penalize technology familiarity. Penalize technology-first framing when programmanagement competency is thin. A candidate who understands technology but leads from aprogram management orientation is a stronger fit than a candidate with no technology exposure.Preferred adjacent backgrounds (bonus, not required):• PMO leadership or governance functions• Operations or service delivery management• Workforce management or organizational development• Business process improvement or organizational effectiveness• Internal controls or audit support as a collaborator• Quality management in a non-enforcement context