Commercial Client Success Manager

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor's Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.As a Client Success Manager, you'll be instrumental in managing a portfolio of 25-30 commercial clients, overseeing their journey post-onboarding. Your focus will be on ensuring client retention, driving platform adoption, and identifying opportunities for growth. If you're adept at building strategic relationships, leveraging data to inform client strategies, and proactively addressing challenges in a fast-paced SaaS environment, we encourage you to apply.What you will do:Manage a book of 25-30 commercial clients with contract values ranging from $70K–$150KOwn client relationships post-onboarding, focusing on retention, adoption, and growthConduct QBRs and strategic touchpoints that align Awardco's value to client's business goalsPartner with Sales and Renewals team on renewal and upsell opportunitiesIdentify risks early and proactively build mitigation strategiesLeverage platform data to inform client strategy and measure successEducate clients on best practices, platform features, and program improvementsWork cross-functionally with Product, Support, and Engineering to resolve client challengesTrack client activity and health using Salesforce and ChurnZeroDeliver an exceptional customer experience rooted in responsiveness and valueWhat you will bring:2–3 years of experience in Customer Success, Account Management, or a related client-facing role in a SaaS environment.Bachelor's degree or equivalent experience Proven success managing 20–30 B2B accounts with ACVs of $70K–$150K Strong verbal and written communication skills with executive presenceProficiency in Salesforce, ChurnZero (or a similar CS platform), and Google WorkspaceAbility to work independently, prioritize tasks, and own outcomesExperience Leading client strategy sessions like QBRs and check-ins Experience driving renewals and expansions alongside a sales partner Experience working cross-functionally to resolve client issues and escalate feedbackExperience analyzing data and presenting actionable insights Proactive, strategic thinker with a bias for action Naturally curious and always looking to improve Strong sense of accountability and ownership Confident, coachable, and thrives in a fast-moving environment. Why Awardco:We have a revolutionary, client-approved product.One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.Backed by renowned investors, both local and national.Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.