Member Services Representative

What Makes a Honda, Is Who Makes a HondaHonda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.If your goals and values align with Honda’s, we want you to join our team to Bring the Future!Job PurposeThe MSR is responsible for understanding/performing/troubleshooting a broad variety of Memberservices such as transactions, filing disputes, educate on e-services and assisting members with anyquestions/concerns regarding their account. Have full knowledge of the Credit Union’s products andservices. Associate needs to have customer service and sales skills with preferred personal financeknowledge, ability to multi-task, maintain confidentiality and communicate effectively.Key AccountabilitiesOperational/Technical SkillsProducts/Services/Systems: Have a working knowledge of all HFCU deposit and consumer loan products, and services to refer/direct members to the appropriate person/department. Working knowledge of operational systems to effectively perform members’ requests including deposits, withdrawals, corporate/cashier checks, disputes, ATM/Visa card issuance, processing mail, return fees, duties as assigned, etcPolicies/Procedures/Compliance: Effective and confident working knowledge of all HFCU policies and procedures based on industry regulations, and a basic understanding of how those apply to day-to-day operations. Emerging areas: This also includes educating members on new technologies provided by HFCU Sales and ServiceEffectively and confidentially interacts with members in a professional and courteous manner while evaluating their needs. This evaluation would lead to consistent opportunities to educate and/or refer products and services to meet those needs. Strong working knowledge of customer service to effectively and confidently meet customer service expectations and metrics. Effective and confident in moving beyond the member’s initial request and offering additional education / opportunities to the memberMember interaction may be inbound or outboundTeam OrientedAble to work within a team to accomplish the overall goals/products/services regardless of one's own areaQualifications, Experience, And SkillsHigh School Diploma or GED EquivalentMinimum 1+ recent years customer service and sales skillsPreferred financial institution experiencePreferred cash handling experienceProfessionalismAbility to multi-taskDecision making skillsSelf-motivationDecisions ExpectedWhat differentiates Honda and make us an employer of choice?Total RewardsCompetitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)Paid OvertimeRegional Bonus (when applicable)Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdownCompany Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contributionRelocation assistance (if eligible)Career GrowthAdvancement OpportunitiesCareer Mobility Education Reimbursement for Continued LearningTraining and Development programs Additional OfferingsTuition Assistance & Student Loan RepaymentLifestyle AccountChildcare Reimbursement AccountElder Care SupportWellbeing ProgramCommunity Service and Engagement ProgramsProduct ProgramsHonda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.