Program Specialist

Job Description To apply, please submit your resume and cover letter.Missoula Housing Authority (MHA)MHA is one of the largest public housing authorities in Montana and is recognized as a progressive, forward-thinking agency that creatively implements services and uses innovative development financing. MHA believes access to attainable homes for everyone is a community responsibility and a basic human right. Since 1978, MHA has worked every day to create as many housing options as possible for our community.MHA's mission is brought to life by 49 employees and contractors who work with a $30M budget and oversee more than $165M in assets in the Missoula area. MHA is recognized by Missoula Job Service Employers' Council as the Small Business 2025 Employer of the year.THE OPPORTUNITYMHA is seeking a detail-oriented and service-driven Program Specialist to support the administration of our HUD-assisted housing programs. This role is ideal for someone who is passionate about helping others, thrives in a fast-paced environment, and enjoys balancing technical compliance with meaningful customer interaction.As a key member of the team, you will work directly with applicants, participants, and landlords—guiding them through program requirements, ensuring compliance with federal regulations, and helping families access stable housing. You'll play an important role in maintaining program integrity while delivering a positive and supportive experience for the community we serve.This position offers a meaningful opportunity to build expertise in housing programs, develop strong professional skills, and contribute to work that has a direct impact on individuals and families in Missoula.What You'll DoSupport Applicants & Determine EligibilityReview and process program applications with accuracy and careVerify eligibility (income, household composition, background checks) in accordance with HUD guidelinesConduct applicant interviews and clearly explain program requirements, rights, and responsibilitiesManage Vouchers & Participant RecordsIssue Housing Choice Vouchers and lead participant briefingsPerform annual recertifications to ensure continued eligibilityMaintain accurate, up-to-date participant records to support compliance and auditsEnsure Property & Program ComplianceCoordinate inspections to confirm properties meet HUD standardsPartner with landlords and tenants to resolve deficiencies in a timely mannerMaintain thorough documentation to ensure regulatory complianceMaintain Compliance & ReportingEnsure adherence to HUD regulations, Fair Housing laws, and internal policiesAssist with reporting on occupancy, voucher utilization, and program performanceCollaborate with internal and external partners to maintain program accountabilityDeliver Excellent Customer ServiceServe as a trusted point of contact for participants and landlordsRespond to inquiries, resolve concerns, and provide clear guidanceManage caseloads and support participants throughout program participationData & Documentation ManagementMaintain accurate and confidential participant filesPerform data entry, system audits, and quality control checksCollaborate & GrowWork cross-functionally with inspection, finance, and compliance teamsParticipate in training and professional development to stay current on regulationsWHAT YOU'LL BRINGSKILLS & STRENGTHSStrong attention to detail and organizational skillsAbility to interpret and apply complex regulationsExcellent communication and customer service skillsStrong time management and ability to prioritize competing tasksSound judgment and professionalism in sensitive situationsProficiency in Microsoft Office and database systemsAbility to adapt to changing policies and program requirementsREQUIRED QUALIFICATIONSBachelor's degree in Business, Public Administration, or a related field ORHigh school diploma/GED with 2+ years of relevant experience (housing, social services, compliance, property management, or customer service)Valid Montana Driver's License (or ability to obtain)Reliable transportationStrong computer skills, including a typing speed of at least 50 WPMPREFERRED QUALIFICATIONSExperience working directly with the public in a service-oriented roleExperience with housing programs, compliance, or government regulationsExperience handling confidential information with discretionFamiliarity with housing management software (e.g., Yardi or similar systems)Bilingual skills are a plusPREFERRED KNOWLEDGE (But not required)HUD programs and applicable federal, state, and local regulationsFair Housing and landlord-tenant lawsBusiness communication and standard office practicesWhy Join Us?Make a real difference in people's livesWork in a mission-driven, team-oriented environmentGain valuable experience in housing and public serviceOpportunities for learning, growth, and professional developmentBenefitsSalary: $43,680-$54,080 ($21-26/hr) DOEThe listed salary range reflects a starting point for this position. Final compensation will be determined based on experience, skills, and overall fit, with opportunities for growth over time.Health, Dental & Vision Insurance: MHA covers 70% of premiumsRetirement: 7% employer contribution w/optional employee contributionLife & Disability Insurance: Employer-paid life, short-term disability, long-term disability, and AD&DPaid Time Off15 days of vacation (increases after 3 years)12 days of sick leave11–12 paid holidays3 days of bereavement leaveAdditional BenefitsParental leave and workplace accommodationsCost-of-living salary adjustmentsPLSF Student Loan Forgiveness after 120 paymentsProfessional development, including ongoing learning and credentialing supportWork ScheduleMonday–Friday, 8:00 AM – 5:00 PMFlexible scheduling options may be availableWork Environment & Physical DemandsThis position operates in a professional office environment with a mix of desk-based work, communication, and coordination tasksRegular use of standard office equipment, including computers, phones, and printersFrequent interaction with a diverse range of individuals, including in fast-paced or occasionally sensitive situationsMay require prolonged periods of sitting, as well as occasional standing, walking, and reachingOccasional light lifting and carrying of items up to 10 poundsEQUAL OPPORTUNITY EMPLOYERMHA is committed to creating an inclusive workplace that reflects the communities we serve. We encourage applications from candidates of all backgrounds, including those with lived experience of housing instability. MHA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.