Application Support Engineer - Dynamics 365
Technical Support Engineer - CE Application Support Bellevue, WA 98008 (Onsite) - (Evening Shift from 4 PM PST to 2 AM PST)
Job description
Role Overview:
We are seeking a Dynamics 365 Customer Engagement functional/application support engineer with strong Dataverse and model-driven application knowledge. The role requires hands-on expertise in application support, low-code solution development, automation, troubleshooting, and customer-facing collaboration. The ideal candidate should be comfortable working in fast-paced support or engineering environments and have experience supporting production/customer issues.
Minimum Qualifications:
Hands-on Dynamics 365 Customer Engagement experience
Strong knowledge of one or more:
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Strong understanding of:
- Dataverse
- Model-driven applications
- FormsViewsCharts / Dashboards
- Application configuration/customization
Ability to investigate functional/configuration issues in customer environmentsCE readiness documentation confirms that Dynamics 365 CE applications are model-driven Power Apps based on Dataverse and specifically highlights forms, views, charts, and dashboards, along with Power Automate and Power BI integration.
Good to Have SkillsPower Automate
Power BI integration
Power Pages
Customer Insights / Journeys
Dynamics 365 Field Service exposure
SharePoint integration/document management
Server-side synchronization / Exchange integrationCE administration and solution/customization knowledge
Performance troubleshootingCE on-premises exposure as an additional advantage
Time of operation: This team will be in a 24x7 shift model. Therefore, should be flexible to cover during holidays and weekends to accommodate the MS roster.