Front Desk Agent [624]

Job Summary The Front Desk Agent is responsible for providing excellent customer service by greeting guests, managing the check-in and check-out process, and handling guest inquiries and complaints. The goal is to ensure a seamless, high-quality experience that encourages repeat visits. Key Responsibilities Guest Arrival & Departure: Greeting guests, verifying identities, assigning rooms, and processing check-outs. Reservation Management: Handling walk-in bookings, phone inquiries, and managing digital reservations through the Property Management System (PMS). Financial Transactions: Processing credit cards, handling cash, and ensuring guest billing is accurate (including room service or minibar charges). Concierge Services: Providing information about local attractions, dining recommendations, and arranging transportation or wake-up calls. Conflict Resolution: Addressing guest complaints (e.g., noisy neighbors, room cleanliness issues) with empathy and efficiency. Communication Hub: Acting as the liaison between guests and other departments like Housekeeping and Maintenance. Requirements Excellent verbal communication, patience, empathy, and a "service-first" attitude. PREFERRED:(but will provide training to the right candidate): Proficiency with Property Management Systems (e.g., Opera, Fosse, Mews) and basic Microsoft Office. Problem Solving:The ability to remain calm under pressure and handle difficult guests professionally. Flexibility: Ability to work various shifts, including nights, weekends, and holidays. Education: High school diploma required; a degree in Hospitality or Tourism is often a plus. Job Types: Full-time, Part-time Pay: From $15.00 per hour Benefits: Employee discount Flexible schedule Paid time off Work Location: In person