General Manager

Role SummaryThe General Manager is the business leader of the market and is accountable for revenue growth, customer retention, and market-level profitability.This role is sales-focused and operationally minded—responsible for leading customer relationships, driving conversion of pipeline into revenue, and holding Operations accountable for delivering what is sold.The General Manager does not manage day-to-day job execution, but ensures execution aligns with customer expectations, scope, and financial targets. Core FunctionDrive market growth through sales leadership and operational accountability. Primary ResponsibilitiesRevenue Growth & RetentionOwn market revenue performance, including growth and retention Drive conversion of pipeline into closed revenue in partnership with Inside Sales and Sales Representatives Lead strategic account expansion within existing customers Maintain direct relationships with key customers Identify and act on opportunities to increase market share Customer OwnershipServe as the senior relationship owner for key accounts Ensure customer expectations are clearly defined and aligned before execution Lead resolution of escalated customer issues impacting retention Support customer satisfaction and long-term account growth P&L OwnershipOwn market P&L performance with focus on profitable growth Ensure pricing, scope, and execution align with margin targets Monitor performance trends and take action to protect profitability Balance revenue growth with operational efficiency Sales LeadershipLead sales activity within the market Coach Account Managers and Sales Representatives on account growth, scope discipline, and deal strategy Reinforce consistency in pipeline activity, conversion, and customer development Ensure strong handoff quality between Sales and Operations Operational AccountabilityHold the Ops Manager accountable for on-time delivery, quality, and cost control Ensure operations delivers what was sold Partner with Operations on feasibility and performance issues without owning day-to-day execution Intervene when performance, customer outcomes, or profitability are at risk Market LeadershipBuild and lead a high-performing market team Set expectations for accountability, communication, and performance Ensure alignment across Sales, Operations, and Workflow functions Promote a culture of ownership, responsiveness, and execution discipline  Decision-Making AuthorityGeneral Managers are empowered to make market-level decisions necessary to drive growth, protect profitability, and support customer retention, including:Deal strategy, pricing alignment, and customer growth decisions Resolution of escalated customer issues Local staffing and performance management decisions Market-level financial tradeoffs impacting growth and profitability Performance expectations and accountability across direct reports  Performance Expectations & Market MetricsSuccess in this role is measured by market performance, including:Revenue growth Revenue retention Gross margin performance Pipeline conversion Customer satisfaction and retention Forecast accuracy Team performance and accountability Operational outcomes through Ops Manager leadership  Supervisory ResponsibilitiesDirect supervision of Account Managers, Sales Representatives (if applicable), and the Ops Manager Indirect leadership of the broader market team through functional accountability  Required Skills & AbilitiesStrong sales leadership and customer relationship management skills Ability to drive revenue growth while maintaining operational discipline Strong financial acumen, including P&L and margin management Ability to lead cross-functional teams and hold others accountable Strong problem-solving and decision-making capabilities Excellent communication, coaching, and leadership skills Ability to manage competing priorities in a fast-paced environment  Education & ExperienceBachelor’s degree in Business, Operations Management, Construction Management, or related field preferred 5+ years of leadership experience in service, construction, field operations, sales, or market leadership environments preferred Experience leading customer-facing teams and driving revenue performance Experience managing market-level financial performance, including margin and cost control Demonstrated ability to align sales activity with operational execution  Physical RequirementsThis role operates in both office and operational environments. The position may require periodic presence in warehouses, job sites, and customer locations.Physical expectations may include:Prolonged sitting while working on a computer Occasional standing and walking in warehouse or job site environments Ability to inspect materials, warehouse operations, and job site conditions Occasional lifting or moving of materials up to approximately 25 pounds Repetitive motion  Location & HoursFull-time; standard work week Monday to Friday Travel within the market and occasional travel to company meetings may be required  Reports ToNational Operations Director  Compensation & Benefits·        Base Salary: $75,000 – $90,000 annually·        Performance-Based Bonus:o  Target bonus opportunity of 25% of base salary, based on market performance.·        Bonus Structure:o  10% of base salary is tied to individual performance and paid annually.o  15% of base salary is tied to financial performance, driven by revenue and net profit.·        Financial Performance Weighting (of the 15% financial component):o  2026: 35% Revenue | 65% Net Profito  2027+: 50% Revenue | 50% Net Profit·        Payout Timing:o  Performance: Paid annually o  Revenue & Net Profit: Paid semi-annually, aligned to performance periods: o  Q1–Q2: Paid following mid-year close o  Q3–Q4: Paid following year-end close o  Payouts are processed after the accounting team has completed quarterly close and validated financial results for the applicable period.o  Any applicable true ups are included in the corresponding semi-annual payout. ·        Bonus payouts are based on actual results and subject to margin thresholds and overall market performance.·        Benefits: Health insurance, life insurance, 401k match, PTO, Personal Time, Sick Time, and all other employee benefits per current employee handbook. FLSA ClassificationExempt; Salaried: This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning this position is not eligible for overtime pay and is compensated on a salary basis regardless of the number of hours worked per week  Equal Opportunity EmployerRM Interiors is an equal opportunity employer and considers applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.