Rail Operations Support System Coordinator (Rail OSS Coordinator)

Summary Learn how Metro connects you with what matters This position is open to all eligible Career Service King County Metro Employees in a position represented by ATU 587 who have successfully passed probation.* King County Metro Transit's Rail Division Operations Support team has an exciting opportunity for current eligible King County Metro Transit Employees in a position represented by ATU 587 who are interested in a career service position as a Rail Operations Support System Coordinator (Transit Operations Support System Coordinator). All applicants must complete any King County probation period. The selected candidate will help with the planning, developing, and maintaining essential systems and administrative procedures to support daily operations and the accuracy of data in accordance with the ATU Local 587 Labor Agreement. The most competitive candidate has demonstrated the ability to maintain high-performance levels for service-related processes, implementing improvement activities where necessary, and is proficient in utilizing HASTUS to monitor and manage payroll and support functions to ensure optimal service. About Link Light Rail King County Metro Transit's Rail Division manages and maintains Sound Transit's Link light rail service. Link Light Rail is a 2-line operation of 55+ miles between Lynnwood, Federal Way, and Downtown Redmond. Additional expansions to the Link system will be coming online for years to come. Who May Apply This position is open to current Career Service King County Employees in a position represented by ATU 587 that have successfully passed their probationary period. First preference will be given to any candidate currently in the following King County Metro classifications: Bus Supervisor, Rail Supervisor, O&M Supervisor with previous Rail Supervisor experience, or Senior Schedule Planner. Position Information This recruitment will be used to fill one (1) Career Service position. Work Schedule This position is exempt from the provisions of the Fair Labor Standards Act and is not overtime eligible. The workweek is normally 40 hours, Monday through Friday. Typical work hours are between 6:00 a.m. and 6:00 p.m. Extended and/or flex scheduled work hours may be required to respond to service needs. This position performs on-call duties which will require occasional evening, night, and/or weekend work. Work Location Employees may report to any of the following locations: Rail Operations and Maintenance Facility Central (OMFC) at 3407 Airport Way S, Seattle WA 98134, Rail Operations and Maintenance Facility East (OMFE) at 1925 120th Ave NE Bellevue WA 98005, and/or any other locations based on business needs. Application Process Please complete the following: An online King County application, updated with all relevant work history going back 10 years (or more, if necessary), with all duties and reasons for leaving explained clearly A letter of interest that describes how this position fits with your career goals, and the most competitive skills and qualifications that make you the best candidate for the role Answer the supplemental questions in their entirety If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact Talent Advisor Jacky Lu at jacky.lu@kingcounty.gov. Job Duties Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As a Rail OSS Coordinator, you will: Plan and conduct Rail Operator picks utilizing automated computer systems and applications Validate payroll transfer between automated systems each pay period; coordinate base assignments for system board operators; update associated records and data in automated systems Manage Rail Supervisor assignment picks and bi-weekly assignments for Rail Supervisors that include relief picks Develop methods to improve automated systems, applications, and functionality to better support transit operations; test system customizations, upgrades, and new releases; test and support peripherals, systems, and applications Troubleshoot and resolve user-encountered system problems and breakdowns; coordinate with technical staff as required. Represent Rail Operations on special projects and provide expertise in operational procedures and requirements of negotiated agreements Work with others to resolve time-sensitive payroll and HASTUS issues Perform other duties as assigned Experience, Qualifications, Knowledge, Skills We are looking for candidates who have the following minimum qualifications: Comprehensive knowledge of the ATU Local 587 Labor Agreement involving Rail Operations employees or staffing requirements for Rail Operators and Rail Supervisors with the ability to interpret and determine the ramifications of collective bargaining agreements, historical practices, and other policies and procedures Skill in analyzing data to identify trends and to make recommendations on a specific course of action Knowledge of automated information systems and requirements, including HASTUS; skill in troubleshooting and resolving problems Demonstrated ability to communicate technical transportation-related information to non-technical transportation audiences Ability to work with a diverse group of individuals Ability to handle several projects simultaneously Ability to develop and maintain tracking systems to support assigned work responsibilities Understanding of transportation scheduling and work assignment techniques Experience with data processing techniques and principles Demonstrated ability to use Microsoft Excel, Word, and Access Work with others to resolve time-sensitive payroll and HASTUS issues The most competitive applicants for this position will also possess these desirable qualifications: Familiar with the Rail Operator and Rail Supervisor Pick processes Familiar with the Rail Supervisor biweekly assignment process Attention to detail while working in a high-traffic environment Skilled in developing and maintaining relationships with various stakeholders Knowledge of the payroll process Work with GIRO to resolve ongoing HASTUS issues and practices Licensing, Certification and Other Requirements A valid Washington State Driver License or if you possess an out-of-state driver's license, you must obtain a WA state license within 30 days of hire Supplemental Information Application Tips Be sure to include your current position at King County and list any special duty assignments separately within the work history section. Resumes will not be accepted in lieu of a completed application, and additional attachments outside of the required cover letter will not be reviewed. For technical support related to your application, contact the GovernmentJobs' applicant support team for assistance: +1 855-524-5627. Selection Process Applications will be screened to determine whether candidates meet the minimum qualifications outlined in this job announcement, and for clarity, completeness, and responsiveness to the application instructions below. Highly competitive applicants may be asked to interview. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes. Start dates may be coordinated with the applicant's current supervisor to accommodate the business needs of Metro Transit. Union Membership This position is currently non-represented; however, it may be represented by a union in the future. Class Code 250600 Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play. Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. #RaiUobs #TradesJobs King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page. This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass. For inquiries about the specifics of this position, please contact the recruiter identified on this job posting. 01 Are you a current King County King County Metro employee in a position represented by ATU 587 who has successfully passed their probationary period? Yes No 02 Are you currently employed by King County Metro either as a Bus Supervisor, Rail Supervisor, O&M Supervisor with previous Rail Supervisor experience, or Senior Schedule Planner? Yes No 03 Please describe what you have done to prepare yourself to be an OSS Coordinator. This would include any special duty assignments, working a pick, classes taken outside of work, informational interviews with OSS Coordinators, or studying you have done of the HASTUS and/or PeopleSoft software systems. 04 Do you currently possess a valid Driver's License? A current, valid Washington State Driver's License will be required to travel to remote sites with limited access to public transportation and to respond to systems problems any hour of the day. Yes No 05 How many traffic code (moving) violations have you had in the last five (5) years? No code violations 1 2 3 4 5 or more 06 How many at fault accidents have you had in the last 5 years? No accidents 1 2 3 4 5 or more 07 Has your license been revoked or suspended in the last five years? Please indicate how many times, regardless of reason. Once More than once My license has not been suspended 08 MTD/Nepotism - If you have a relative who works for King County Metro Transit, please provide the employee's name, position, and your relationship. Note: A relative is defined as a parent, child, sibling, spouse or domestic partner, aunt or uncle, niece or nephew, grandparent, grandchild, in-laws, children, or relatives of a domestic partner. If you do not have a relative employed by King County Metro, please indicate "N/A". 09 MTD/Nepotism - If you have a relative who works for Metro, please provide the Division of King County Metro that they currently work in. Select all that apply. a. Bus Operations Division b. Capital Division c. Employee Services Division d. Facilities Division e. Finance & Administration Division f. General Manager's Office g. Marine Division h. Mobility Division i. Rail Division (including Streetcar) j. Safety, Security & Quality Assurance k. Vehicle Maintenance l. I do not know which Division my relative works in at Metro Transit m. I do not have a relative that works for King County Metro 10 Do you have a disability as defined by the Americans with Disabilities Act that will require accommodation in the recruitment process? If you check the "YES" box, the human resources staff person coordinating this recruitment will send you a request asking for additional information. Yes No Required Question Employer King County Address King Street Center 201 South Jackson Street Seattle, Washington, 98104 Phone 206-477-3404 Website http://www.kingcounty.gov/