Guest Service Representative

Salary: $16.75 Hourly Location : Maple Grove 55369, MN Job Type: Casual Part-Time Job Number: 2026-00038 Department: Parks & Recreation Division: Community Center Opening Date: 04/14/2026 Closing Date: Continuous FLSA: Non-ExemptJob SummaryAbout Maple Grove, MNMaple Grove is a forward thinking, thriving community in the northwest suburbs of the Twin Cities metropolitan area. We are home to over 73,000 residents with a projected population of 90,000 by 2040 with 2,500 acres of undeveloped land. The City of Maple Grove is proud to employ over 300 benefit-earning employees, 500+ part-time, casual, temporary, seasonal employees, and 100 paid-on-call firefighters to staff our many departments. We provide public safety, public works, community and economic development, parks & recreation and many other important public services to a growing community. NATURE OF WORK The Maple Grove Community Center is seeking applicants for a Guest Service who is responsible for delivering exceptional customer service for the Community Center patrons while developing positive working environment with the public and employees. Duties require general clerical skills including computer data entry, answering incoming phone calls, collecting admission fees, and directing visitors to appropriate locations of the building. HOURSPart-time hours, 5-15 hours/week, weekends and some evenings. Apply immediately, interviews are conducted as applications are receivedResponsibilitiesESSENTIAL JOB DUTIES Receives payments for fees, rings up fees in the cash register and gives out change. Provide a balanced cash drawer after shift, including a daily deposit and start-up. Operate RecTrac at a proficient level to manage memberships, room rentals and activity registration. Receives and routes telephones calls on phone system with multiple lines, takes incoming messages and distributes promptly and in a courteous manner at all times. Greets and refers visitors to proper persons or areas. Ability to de-escalate conflict and deal with diverse clientele. Accepts mail-in registration for participants in recreational programs, activities, classes and lessons at front counter and follows established procedures to process registrations. Assists persons in completing forms or applications that require standard information. Provides general information and answers routine questions to explain general services, programs and procedures. Prepare daily documents and signs for building staff to use in setting up rental spaces. Operates photocopy machine, facsimile and other necessary office equipment. Assists in sending out various mailings and collection of materials and equipment processes deliveries. Make inquiries on computer terminal on a back-up basis. Operates computer and pass validations (I.D.) systems. Retrieve and return rental inquiries by phone, in-person, or online. Other duties as assigned by the Facility Coordinator, Receptionist, or Community Center Manager. QualificationsNEED TO HAVE:Must be 16 years of age or older. Lift 25lbs or more. NICE TO HAVE:High School Diploma or General Education Development Certificate (GED). Post-secondary training for an office environment. Previous customer service experience in a diverse, high-traffic environment. Previous computer or cash experience is desired. Previous clerical and multi-line phone experience desired. Supplemental InformationABILITY To develop positive working relationships with the public and fellow employees. To work under pressure and remain calm and pleasant under stressful situations. To operate a cash register and use simple math skills. Willingness to learn effective sales techniques. To work in a moderately noisy environment. To observe the public in corridors and front area. To be flexible and cooperative with work schedule. To operate or learn to operate various office equipment and personal computers. To help the general public in person or on the phone. The City of Maple Grove offers its employees a competitive total rewards package. For details, please visit the 01 Are you 16 years of age or older? YesNo02 Are you able to lift and move up to 25lbs? YesNo03 This position requires evening and weekend availability. Are you able to work shifts that may be scheduled during the following hours?Monday-Friday: Between 4:30 PM and 8:00 PMSaturday-Sunday: Between 8:00 AM and 8:00 PM YesNo04 Please select the highest education level you have completed. HS Diploma or equivalentSome collegeAssociates degreeBachelors degreeMasters/Professional degree or higherNone of the above05 Please indicate your years of experience in customer service in a diverse, high-traffic environment. No ExperienceLess than 1 year1 to less than 3 years3 or more Years06 Do you have previous clerical experience and multi-line phone use? YesNo07 Select your experience level with using a cash register? No ExperienceSome ExperienceModerate ExperienceHigh Experience08 Please indicate any languages from the list below that you can speak at a conversational level or higher. American Sign LanguageHmongRussianSpanishVietnameseNone of the aboveRequired Question