Purchasing Assistant - RMA - Portland, OR

Cook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Purchasing/RMA (Return Merchandise Authorization) Assistant with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. Location: Portland, OR - this position is onsite our our corporate office in Portland. It may have the opportunity to move to a hybrid remote role after 90 days. Pay: $22.00 - $24.00 per hour What you’ll do: Responsible for but not limited to assisting Lead RMA Specialist and RMA Manager in processing, submitting, and completing of daily RMA submissions. Maintaining accurate and up-to-date spreadsheets and RMA records, with daily updates to all stages of the RMA process. Keep track of RMA purchase orders using the Open PO report, conducting follow up with vendors, processing invoices and working with accounting and project management teams on any issues pertaining to RMA’s. RMA Assistant may also support Purchasing Manager and Purchasers as needed. Duties and Responsibilities Assist in daily operation of RMA’s, ensuring timely submissions of requests and accurate follow-up. Assist with life cycle of RMA’s from inception through completion, maintaining accurate records of each submission. Assist in maintaining accurate tracking and inventory transfers related to RMA’s. Maintain up-to-date records of each vendor’s RMA process. Maintain up-to-date and accurate RMA spreadsheets. Research credits/invoices unrelated to open RMA's. Work with vendors to ensure credit memos are received in a timely manner; process credit memos once received. Follow-up with technicians to ensure timely shipment of items to be returned to vendors and/or the warehouse. Research and respond to RMA inquiries from accounting and other departments, as requested. Research if parts are in-warranty to determine if an RMA can be submitted. Pull Open PO report on a weekly basis and research credits/invoices related to open RMA's. Develop relationships with vendors, technicians and other internal departments Assist with Accounting requests Act as liaison between RMA team and warehouse teams to help manage repaired/returned items. What you’ll bring: Qualifications: Access Control experience with Lenel and AMAG. Certification a plus, but not required. Must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 100 pounds and regularly lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: HS Diploma or GED equivalent required; Bachelor’s degree strongly preferred. 1 or 2 years related experience and/or training; or equivalent combination of education and experience. Benefits Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more! Why work at Cook Solutions Group? We know our employees are what make our business succeed. That’s why we’ve cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week. Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program. We offer employees opportunities to have fun and build camaraderie. We hold multiple company events each year, including our annual Company Picnic and Annual Party. Equal Opportunity Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.