AMI Systems Analyst

Westwood, MA (Hybrid)Contract-to-HireCompensation: $35-40 per hourAbout The RoleJoin the AMI Operations team of a Fortune 500 utility company supporting one of the largest Advanced Metering Infrastructure (AMI) deployments in the country. As an AMI Systems Analyst, you will play a critical role in ensuring smart meters are communicating properly, data is flowing accurately, and operational issues are resolved quickly. This hybrid role, based in Westwood, MA, serves as a key liaison between operations, deployment, billing, vendor support, and technology teams. You will enjoy troubleshooting, analyzing data, identifying root causes, and collaborating across multiple groups to drive resolution. This is an exciting opportunity to work with cutting-edge utility technology and smart grid initiatives in a flexible work environment.What You'll DoMonitor AMI networks and systems to identify meters not communicating properlyInvestigate communication failures, meter exceptions, and network-related issues to determine root cause and resolutionTroubleshoot unreachable meters using AMI Head-End System, Meter Data Management System, and supporting utility applicationsCoordinate with deployment, billing, operations, and vendor teams to resolve meter communication and usage data issuesCreate and manage service orders for meter investigations, reads, exchanges, and field troubleshootingAnalyze meter events, alarms, voltage readings, and operational data to identify trends and anomaliesTrack issues from meter installations and support remediation for incorrect installations or reconfigurationsGenerate reports on exception trends, meter performance, and resolution statusMaintain detailed documentation and provide updates to stakeholders throughout issue resolutionSupport AMI system upgrades, testing activities, and process improvement initiativesDevelop recommendations to improve data quality, system performance, and operational efficiencyWhat You BringBachelor's degree in Information Technology, Engineering, Computer Science, Business, or a related field (preferred)2-3 years of experience with data analysis, reporting, or utility technology systemsExperience working with SQL and querying large datasetsStrong proficiency in Excel and reporting toolsExperience working cross-functionally with multiple teams and stakeholdersExcellent communication, organization, and follow-up skillsAbility to manage multiple priorities in a fast-paced operational environmentExperience with Databricks, SQL, Power BI, SAP S/4HANA, or similar enterprise platformsFamiliarity with Customer Information Systems (CIS), AMI Head-End Systems, or Meter Data Management Systems (preferred)Experience supporting utility operations, AMI programs, smart metering, or energy-related technologies (preferred)What's In It For YouOpportunity to support New England's largest energy distributor, recognized on TIME's 2026 Best Companies listFlexible hybrid work environmentAccess to health insurance and paid holidaysPension opportunitiesWork with cutting-edge utility technology and smart grid initiativesApplications will be accepted through September 30, 2026.Eight Eleven Group is an equal opportunity employer and does not discriminate on the basis of any protected characteristic as defined by applicable law.DisclaimerBrooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.Equal Employment OpportunityWe are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.Benefits & PerksBrooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.Pay DisclaimerThe pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.