Commercial Manager - Medical Tubing & Filtration

WHY DO WE NEED YOU?The Commercial Manager is responsible for leading the commercial activities for North American customers primarily purchasing tubing within the Medical Business Unit. This includes sales and business development within existing accounts, account management for small and medium tubing customers, and serving as the primary point of contact for customer service escalations. The core purpose of the role is to proactively manage and grow the customer portfolio by ensuring a high standard of service delivery, strengthening customer loyalty, and driving revenue growth.A critical aspect of this position is ensuring that Medical BU customers continue to receive an exceptional level of service at shared sites where the Medical business is not the primary focus. To achieve this, the Commercial Manager acts as the escalation point, building strong relationships and credibility with Customer Service Representatives (CSRs) and operational teams who may not report directly into the Medical BU. By cultivating trust, providing guidance, and elevating the knowledge of CSRs supporting Medical customers, the Commercial Manager enhances cross-site collaboration and ensures these teams are better equipped to understand the unique requirements of the medical device industry and its processes.The role's responsibilities are balanced between business development (approximately 35%) and day-to-day account and service management (approximately 65%). Working closely with Life Sciences Customer Service Managers and Directors across shared sites, the Commercial Manager identifies opportunities to reduce churn, improve service delivery, and execute robust customer journey road maps. These initiatives are designed to strengthen customer satisfaction, deepen engagement, and drive sustainable growth.The Commercial Manager also supports as needed the coordination of order fulfillment in partnership with the SIOP manager, issue resolution, change management, and proactive communication, ensuring alignment to Medical BU standards and business objectives. Ultimately, this position serves as a trusted partner to both customers and internal teams across U.S. tubing sites (Taunton, Portage, Akron, Beaverton, Mickleton and Clearwater), helping the Medical BU deliver on its commitments and achieve its long-term growth ambitions.This position reports directly to the Business Director for Tubing & Filtration within the Medical Business Unit.IS THIS JOB FOR YOU?BS or BA Management, Marketing, Technical, Engineering, Administration, or other Business-Related degree is required. MBA is preferred.7+ years sales, key account management or customer service experience in a manufacturing or technical environment (within a regulated industry preferred) is required.5+ years of multi-site, multi-region, or global management role with demonstrated ability to influence remotely across multiple sites, regions, and / or countries is required.Proven track record of maintaining successful customer relationships. Proven experience leading customer escalation resolution and driving continuous improvement in customer experience.Strong interpersonal and communication skills, with proven ability to build credibility and trust across multiple sites and teams. This role is required to be a strong direct influencer building a network of followers across multiple sites creating and sustaining a culture of serving the customer while balancing the business needs. Must have ability to influence within manufacturing sites in a direct and positive manner.Ability to adapt to change and manage competing priorities in a fast-paced, matrixed environment.Strong presentation and storytelling skills to effectively communicate account strategies, performance, and improvement plansStrong negotiation and conflict resolution skills, with the ability to align stakeholders around shared goalsAbility to remain composed, decisive, and solutions-focused in high-pressure or rapidly changing environmentsProcess knowledge of order fulfillment, change management, and customer service workflows is preferredExperience partnering with SIOP / Demand Planning to ensure accurate forecasting and supply alignment is preferredExperience with any Enterprise Resource Planning (ERP) Software (Experience with QAD is a Plus). Proficient in Microsoft Office Suite (Excel, Word, Outlook). Experience with Customer Relationship Management Software (Salesforce.com experience is a Plus)Familiarity with medical device or life sciences industry requirements, including regulatory and quality considerations is preferred.A LITTLE MORE ABOUT USSaint-Gobain's innovations touch almost every major industry around the world. Within its Life Sciences division, teams are solving critical problems for customers who are getting life-saving medical devices to the frontlines of healthcare, discovering essential medications, and nourishing and connecting the world through consumer, industrial and electronics applications. As one of the world's leading producers of high-performance polymer products, we improve lives by making simple experiences better and being there in life's critical moments.Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we've learned working together makes good ideas, great ones.With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you're empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality.Join Us at Saint-Gobain Life Sciences. Together, we'll create a better life.LEGAL STATEMENTSaint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.Benefits In Joining UsCertain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $92000 to $142000 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 12% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $103040 to $159040. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.Health and Well-being – Supporting your wellbeing, to thrive in life and work.Medical, Prescription Drug, Vision, and Dental InsuranceHealthcare Saving Account and Flexible Spending Account optionsLiveWell Wellness ProgramEmployee Assistance Program (EAP)Paid Time Off and Paid Parental LeaveRetirement and Protection - Helping to make the future life you want a reality.401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension PlanCompany-provided Life Insurance, AD&D, Short-Term DisabilityVoluntary employee and dependent life insurance, Long-Term Disability, Critical Illness andAccident InsuranceAdditional Benefits – Helping shape the experience and impact you wantCommuter BenefitsGroup LegalIdentity Theft ProtectionAuto and Home InsurancePet Insurance and DiscountsBack-up Child and Elder CarePerkSpot Employee Discount ProgramVolunteer Day