Nice CXONE

NICE CXONE CONSULTANTPosition DetailsLocation: Plano, TexasDuration: ContractPay Range: DOEWork Mode: Day 1 OnsiteWe welcome candidates with all U.S. work authorization types, provided they are legally authorized to work in the United States.Key ResponsibilitiesAnalyze business requirements for contact center and IVR solutions.Support NICE CXone applications including Central, CX Softphone, Reporting, Dashboards, and Omnichannel Routing.Gather requirements and implement IVR call flow enhancements for self-service.Work with REST APIs for integrations.Manage Agile stories, defects, and tasks using JIRA.Collaborate with business, development, and QA teams.Required SkillsStrong understanding of contact center workflows and IVR applications.Hands-on experience with NICE CXone (InContact).Experience modifying IVR call flows.Hands-on REST API experience.Experience with JIRA.Excellent communication and stakeholder management.Preferred ExperienceSalesforce integration exposure.Agile/Scrum experience.Strong analytical skills.