Level 2 Support Technician

JOB PROFILE: SUPPORT JOB TITLE: Level 2 Technician TECH TONICS, A Warrington, PA based Provider of Full Service, Managed Technology Support. RESPONSIBILITIES Provide resolutions for escalated service tickets Work with clients to evaluate and solve technical problems, both remotely and on-site Evaluate existing systems and/or user needs to analyze, design, recommend, and implement system changes Microsoft Server / Active Directory system administration and server migration Configure and support internal and/or external networks Troubleshoot server and network performance Maintain and enter a daily log of completed work using an incident-tracking application POSITION REQUIREMENTS 2+ years recent computer, server, and network administration/troubleshooting experience Proven professional customer support skills Excellent written, verbal, and listening skills Proficient with MS Server OS, MS Active Directory, MS Cloud systems Must be resourceful and able to take initiative in a dynamic environment Ability to effectively and efficiently troubleshoot technical problems Advanced knowledge of current Microsoft desktop and server operating systems Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications Advanced knowledge of computer and server hardware Familiarity with network troubleshooting Professional customer service skills Strong written and oral communication skills Ability to create detailed but concise documentation, with screenshots, quickly and accurately Strong Relationship skills The ability and desire to work in a company culture that rewards sound judgment, innovation, courage, honesty, selflessness, and passion The ability to reach closure and clear futures at each stage of the IT support cycle Ability and willingness to work in an environment providing 24x7x365 support Live within a 30 mile radius of TT HeadquartersPossess a valid driver’s license and vehicle. DESIRABLE SKILLS AND EXPERIENCE Expertise in Connectwise Automate (formerly Labtech) or similar RMM solution Experience working with business owners and internal directors of IT Experience with Microsoft Windows Server migrations, Active Directory Migrations Experience in working within and maximizing the impact of a quality IT Support process Experience in being part of a small and/or medium size and growing organization. Ability / Experience with researching and successfully troubleshooting home computer\network issues(have fixed at least some of your own issues you’ve faced in the past) Certifications: MCSA, CCNA, VCP A College Degree LOCATION The primary territory for this position will be the Delaware Valley. COMPENSATION An extremely competitive compensation package comprised of salary and bonus opportunities will be provided to the successful candidate. ABOUT OUR COMPANY Founded in 2005 and headquartered in Bucks County, PA, Tech Tonics primary goal is to eliminate the burden of IT related problems for our clients. We tailor IT Services for our clients to meet their specific needs, allowing them to focus on their business and not their IT systems and issues. We provide a detailed analysis of our clients network and IT environment and consistently communicate with them to ensure that they are comfortable with their IT systems and technology support. “Let us handle your IT so it can work for you” Our company operates under 7 core principles. These principles are considered to be a guide in the decision-making process: Knowledge Dedicate ourselves to understanding the customer and their needs. Spirit Take actions that are in the best interest of what the company is trying to accomplish. Challenge Question any process in search of a better way to meet company objectives. Responsibility Take ownership of the company and pride in the fact that our company is what we make of it Integrity Possess an unwavering adherence to honesty and openness. Ethics Perform work in a manner that is dignified and moral. Fun Make the work experience as enjoyable as possible