Account Administrator - Northwest

Description: We are looking for an Account Administrator (Northwest). As a member of the SWARCO McCain family, you will process routine customer inquiries and standard correspondence on complaints, deliveries, terms, order changes, service, and related matters. Acknowledge orders and advise customers of order substitutions, status, back order, etc. Remote work considered within WA, OR or ID. Duties / Responsibilities Active communication and correspondences with the assigned accounts/ customers, including delivery status, letter of explanation for delays, etc. Process customer inquiries, delivery information and terms. Verification of all material on quote matches the plans and specifications of a project as well as the issued purchase order. Create initial submittals and revised submittals as needed. Obtain vendor submittals when required. Interdepartmental communication for new part numbers as needed. Process of quotes, including from project plans, and provide to contractors. Process of sales orders into MS Great Plains, including revisions as needed. Processing of Return Merchandise Authorization (RMA) forms for defective or incorrect material. Create and manage job closing reports to make sure the job was billed correctly. Less than 25% travel within territory to visit customers. Requirements: Minimum of a high school diploma or GED. 1-2 years of experience in customer service. Worked in construction industry or electrical sales is strongly preferred. Technical product aptitude is a plus. General understanding how to read building plans or specifications is a plus. Excellent verbal and written communication skills for effective customer communication. Ability to stay well organized, multi-task and set priorities. Attention to details. Computer skills, especially MS Office, CRM or Great Plains software. Physical Conditions / Requirements No unusual physical requirements. Requires no heavy lifting and nearly all work is performed in a comfortable indoor facility. Occasional – Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; involves occasional exposure to demands and pressures from persons other than immediate supervisor. Job frequently requires sitting and handling objects with hands. Job occasionally requires standing, walking, bending, reaching, talking, hearing, and lifting up to 10 pounds. Vision requirements: Ability to see information in print and or electronically. As a member of our family, you will enjoy A GREAT work environment with fun, friendly, knowledgeable and helpful team members. Benefits package to support you and your family’s health. From medical, dental, and vision, to flexible spending accounts for both health and dependent care. Educational reimbursement to help keep your career updated. Save money on tickets to the San Diego Zoo, other amusement parks, movies, indoor skydiving and so much more with our employee discount program. Paid time off, holidays, company-matched 401(k) plan and more! The future begins today. Yours too?Join SWARCO McCain. We look forward to receiving your resume.SWARCO McCain is an equal opportunity employer and participates in E-Verify.