HVAC Service Field Manager

Over the last 10 years, Hoffmann has grown from a small family business of 50 employees to a 600+ member multi-market organization with significant aspirations for further growth. We recognize the quality of our people enables this growth and now is your chance to join our team. As the HVAC Service/Maintenance Field Manager in Nashville, TN, you will work as part of a dynamic and passionate team to create accountability, enhance communication, and focus on improvements to efficiency and profitability within your department. You will accomplish this by working in conjunction with the other trade leaders to provide Field Professionals with KPI-driven feedback, coordinating 1-on-1's, preparing review materials, reviewing Field Professional callbacks, performing jobsite visits, training, and facilitating group meetings. Responsibilities Under the Field Operations Manager's direction, review and prepare feedback using data from (Service Titan) invoices, timecards, KPI reports, productivity reports, and estimates. Assist each individual Field Professional and help them to achieve their goals, both personal and professional. Scheduling, preparing, and conducting regular 1-on-1 coaching meetings for each Field Professional. Review Field Professionals' invoices and estimates sheets. Coordinate and conduct training and ride-alongs. Work alongside customer service and dispatch to ensure the overall success of the business. Resolve customer concerns that require management involvement.