Service Technician I

Respond to trouble tickets to ensure application uptime and system performance.Work individually and as a team to diagnose and resolve application issues.Execute preventative maintenance tasks to maximize application availability and identify system faults.Perform routine configuration changes (user permissions, application configuration, etc.)Document all system modifications through a digital change control tracking system.Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.Perform pre-deployment end to end testing of all upgrades and major modifications.Perform on site installations of software upgrades and major modifications.Minimum RequirementsHigh School diploma required or equivalent.Needs a C-5 Limited Electrical Contractor or C-6 Limited Journeyperson License.Experience installing and troubleshooting low voltage equipmentStrong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarmsFire alarm experience:Bosch, Silent Knight highly preferredSimplex, Notifier, Edwards, Siemens, or other commercial fire systems a plusNICET certification or State Fire License preferredESA Certified Alarm Technician preferredNTS Certified Service Technician preferredWorking knowledge of network communications and IP addressingCertifications in enterprise grade CCTV, Access Control a plusStrong working knowledge of Microsoft OfficeStrong written and verbal communications skillsExcellent problem solving and analytical skills.Excellent time management skillsPositive attitude and strong work ethicSecuritas offers comprehensive benefits including:Paid company trainingMedical, Dental, Vision, and Life Insurance401K with 60% Match up to 6% of salaryPaid vacation, holiday, and sick timeEducational AssistanceExceptional growth opportunitiesCompany vehicle, laptop, and cell phone providedWide variety of employee discounts on travel, equipment, and more!We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.