Customer Service Specialist – B2B Distribution

Location: Rockland County, NY (On-site – 5 days per week) Salary: $70,000 – $80,000 Salary + BenefitsPowerPak is growing and looking for a Customer Service professional to join our team in the New York Metro Area.This is a high-impact customer service role supporting a fast-moving B2B sales organization.At PowerPak, we believe in Extreme Customer Service, Reliability, and Transparency. Our team works quickly, collaborates closely, and takes pride in delivering results for our customers.What To Expect In This RolePowerPak operates in a fast-paced B2B distribution environment where responsiveness, accuracy, and teamwork are critical. In this role you will regularly:Manage multiple customer requests simultaneouslyHandle a high volume of inbound calls and emailsProcess orders while coordinating with sales, warehouse, and supply chain teamsSolve customer issues quickly while maintaining strong relationshipsSuccess in this role requires strong organization, attention to detail, and the ability to thrive in a high-energy environment while delivering exceptional service.Why PowerPakPowerPak is built on a commitment to extreme customer service and operational excellence. If you enjoy working in a fast-paced environment where teamwork, accountability, and customer relationships matter, you'll thrive here.What You'll DoAs a Customer Service, Account Manager, you will serve as a key point of contact for customers while supporting our sales organization and managing day-to-day account activity.Customer SupportRespond to customer inquiries via phone, email, and chatDeliver a professional, responsive, and solution-focused customer experienceTake ownership of customer requests from start to resolutionOrder & Account ManagementProcess customer orders, quotes, and transactions accurately and efficientlyResearch order history and inventory availabilityTrack and follow up on orders in progressMaintain accurate customer records and documentationSales SupportPartner closely with outside sales teamsCommunicate order updates, shipment status, and backordersIdentify upsell and cross-selling opportunitiesContact customers regarding product substitutions or order updatesOperational CoordinationCollaborate with Supply Chain, Warehouse, Sales, and Finance teamsHelp resolve order issues, delivery questions, and product inquiriesMaintain working knowledge of PowerPak's product catalogRequired Qualifications5+ years of customer service, account management, or sales support experience in a B2B environmentExperience managing customer orders, quotes, or transactional requestsStrong communication and relationship-building skillsAbility to manage multiple priorities and customer requests simultaneouslyHighly organized with strong problem-solving abilitiesExperience working with service metrics such as response time, customer satisfaction, or productivityWhat Success Looks LikeSuccessful candidates in this role will:Deliver fast, reliable service to customersMaintain strong relationships with key accountsProcess orders accurately and efficientlySupport sales teams and contribute to revenue growthCollaborate effectively across sales and operations teamsBenefitsCompetitive salary ($70K–$80K)Medical, dental, and vision benefits401(k) with company matchGenerous paid time off and holiday policiesTeam-first cultureCareer growth opportunitiesBenefits:Great medical, dental & vision benefits401(k) matching programGenerous paid time off and holiday policiesTeam-first mindsetCareer growth opportunities_________________We are Great Place to Work certified, with 98% of team members stating they are proud to work for PowerPak! We are always looking for ways to put "People First". To learn more, check out our Core Values here: https://www.powerpak.net/careers