BPO Process Optimization Analyst

Verint Systems, Inc. is seeking an Analyst, BPO to enhance back-office operations by analyzing data trends, generating insightful reports, and delivering actionable recommendations that improve workflow efficiency. This mid-career role collaborates with cross-functional teams to address client needs and supports process-improvement initiatives to ensure high-quality service delivery. The role involves building training programs, defining KPI’s, and serving as a subject-matter expert for system #J-18808-Ljbffr