IT Customer Service Jobs

IT Customer ServiceL3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.Job Title: IT Customer Service Job Code: 36196 Job Location: Rochester, NY Job Schedule: 9/80 (Every other Friday off)This is an End User Desktop Support position that requires proficiency with Windows desktop operating systems to support our classified environment in the Rochester area. Primary responsibility is to be the customer support interface, dealing primarily with desktop support issues ranging from maintaining desktop systems (virtual or physical) and applications. The position will also provide support for secure and unclassified phones, including setup/provisioning and troubleshooting. This position will provide ample opportunities for professional growth and to learn new technologies and develop skills.Essential Functions:Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physicalManage assigned tickets in ServiceNow at required SLA levels and escalate tickets to higher-level support as requiredProvide direct front end support to users, first level support for desktop-related items such as application issues and other IT-related issues including application, voice (phone), and data access issuesDeliver new systems to employees and remove equipment as required following the processes dictated by the security teamSupport ongoing projects to replace or upgrade existing IT equipment as requiredAssist with RMF and ICD 503 compliance as required by securityUtilize excellent written and verbal communication skills at all levels of the organizationAbility to travel between L3Harris facilities within the Rochester areaQualifications:Active Top Secret/SCI security clearance and willingness to submit to a CI PolySecurity+ CE or any DoD 8570 IAT Level I or higher approved certificationBachelor's Degree and a minimum of 2 years of prior related experience; Or, Graduate Degree or equivalent with 0 to 2 years of prior related experience; Or, in lieu of a degree, a minimum of 6 years of prior related experiencePreferred Additional Skills:Active Top Secret/SCI with CI PolyExperience with Wyse Management SuiteActive Directory and GPO management experienceExperience with Microsoft ExchangeKnowledge of basic networking concepts and working principlesExperience with Cisco routers & switches, SCCM, and supporting RedHat, CentOS, or Ubuntu LinuxNetwork certification a plusIn compliance with pay transparency requirements, the salary range for this role in New York state is $52,500-$97,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.