Assistant Service Manager

Together We Build - Partnership, Innovation, Excellence, and SafetyAt Kelso Industries, 3,500+ employees across 30 companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.The Assistant Service Manager supports the Service Manager in coordinating, scheduling, and executing day-to-day service operations. This role ensures that manpower, project schedules, billing workflows, and customer follow-ups run smoothly and consistently. The ideal candidate is organized, proactive, and comfortable working in a fast-paced electrical contracting environment.Key ResponsibilitiesService Scheduling & CoordinationSchedule daily and weekly service work for technicians, ensuring efficient routing and workload balance.Maintain and update the service manpower schedule, including PTO, job assignments, and emergency calls.Coordinate with customers, GCs, and internal teams to confirm access, timelines, and job readiness.Track job progress and communicate changes to technicians and leadership.Project & Manpower PlanningMaintain a real-time service project board with job status, manpower allocation, and upcoming priorities.Assist in forecasting manpower needs based on backlog, technician skill sets, and customer deadlines.Support the Service Manager in preparing weekly operational updates for leadership.Billing, Invoicing & Collections SupportPrepare service billing packets, ensuring accuracy in labor, materials, and job documentation.Submit invoices promptly and track outstanding receivables.Follow up with customers on past-due invoices in a professional, consistent manner.Work with accounting to resolve billing discrepancies or documentation gaps.Customer & Technician SupportServe as a point of contact for customer inquiries, scheduling requests, and service updates.Assist technicians with work orders, documentation, and material needs.Ensure service tickets, photos, and job notes are complete and properly filed.Operational & Administrative SupportMaintain service department files, logs, and compliance documentation.Assist with purchasing small tools, materials, and rental equipment as needed.Support safety processes by ensuring technicians have required certifications and documentation.QualificationsExperience in electrical contracting, construction, or service operations preferred.Strong organizational and scheduling skills.Ability to manage multiple priorities with accuracy and urgency.Familiarity with service management software, scheduling tools, or ERP systems (preferred but not required).Excellent communication and customer-service skills.Basic understanding of billing, invoicing, and collections processes.Success ProfileA successful Assistant Service Manager at Icon Electric is:Detail-driven - keeps schedules, documentation, and billing tight.Proactive - anticipates manpower needs and customer issues before they escalate.Calm under pressure - handles shifting priorities without losing accuracy.Team-oriented - supports technicians, customers, and leadership with equal professionalism.Why Join Kelso Industries?Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.Here you will experience:Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.Company Culture: You'll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.Competitive Compensation & Benefits: You'll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.