IT support

We are looking for a Tier 1 Help Desk Analyst with at least 1 year of IT Service Desk or Call Center experience. This is a phone-based support role (100% calls) focused on password resets, basic troubleshooting, and application support.Key Responsibilities:Provide technical support for hardware, software, and systems via phoneTroubleshoot issues related to Windows OS and Office 365Handle password resets and user account support (Active Directory)Create and manage tickets, escalating to Tier 2 when neededDeliver excellent customer service and support non-technical usersRequired Skills:Experience with ticketing/call tracking toolsBasic knowledge of Active Directory (user & group management)Familiarity with Microsoft Windows and Office 365Strong communication and customer service skillsAbility to work in a team-oriented, fast-paced environmentAdditional Info:Training provided (3–4 weeks)Occasional Saturday shift (once per quarter, 8 AM – 12 PM)