Patient Services Rep II-Ambulatory care center

Office CoordinatorResponsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.Essential ResponsibilitiesReceive patients in a professional and caring manner.Gather and update information regarding demographics and insurance in a respectful and confidential fashion.Schedule and confirm appointments.Obtain authorization and pre-certification.Document and follow up on referrals.Document and follow up on no-shows and cancellations.Answer telephone using proper phone etiquette and direct calls accordingly.Maintain content and organization of medical records.Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.Order clerical and clinical supplies and maintain records.Monitor waiting rooms and keep patients informed as to schedule delays.Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.Assist with arrangements for transportation.Assist with patient flow.Prepare office communications.Participate in quality improvement activities.Filing of patient charts, correspondence and related documentation scan documents into EPIC.Maintain inventory of supplies and forms.Open and sort mail, lab reports and consultation reports. Stamp "received" and distribute for Provider review.Additional RequirementsAccepts feedbackAsks questions for clarificationGives accurate informationMakes suggestions for improvementsIs willing to accept changeWorks as a team memberUses listening skillsManages resources prudentlyTakes directionThinks pro-activelyEstablishes positive rapport with patients and families, uses AIDETReports to duty promptly and utilizes time effectively to provide clerical supportUtilizes sick and vacation days appropriatelyParticipated in conferences/in-servicesAttends staff meetingsPosition QualificationsHigh School diploma or equivalent2 years minimum medical experienceComputer/typing skills requiredClerical experience in a physician's office preferred; EPIC experience preferredAbout UsNemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.Learn more at Nemours.org.Job InfoJob Identification 18039Job Category Non-Clinical Support StaffDegree Level High School GraduateJob Schedule Full timeLocations 30 Worthington Blvd, Malvern, PA, 19355, US (On-site)