Parts Counterperson

Parts CounterpersonDepartment: PartsEmployment Type: Full TimeLocation: MilwaukeeCompensation: $25.00 - $30.00 / hourDescriptionThe Parts Counterperson is charged with providing for the parts needs of walk-in and phone customers. The Parts Counterperson's responsibility is to satisfy dealership customer parts needs by responding to information inquiries, supplying parts from dealership inventory, and/or procuring parts that are not in stock, per dealership guidelines. Additional responsibilities are to assist with inventory stocking and department maintenance, as necessary. ResponsibilitiesRespond to customer parts or information requests quickly Communicate with customer when a delay in response will occur and offer alternatives Determining availability and price information and document as necessaryProviding parts to customer from stock, procuring locally or creating a parts order as directed Monitor the status of customer orders, advising in case of problems and notifying upon arrivalBuild relationships and provide quality customer service with a sense of urgency Determine the availability and lead times of parts Timely response in fielding a high volume of calls and in-person customersQualificationsMust be at least 18 years oldParts experience, particularly in a truck or automotive dealership or aftermarket environment and Trade school education in Parts Operations or Transportation Technology are preferred Work to ensure that customers' requests are fulfilled in entirety and exceed expectations to maximize customer satisfactionAbide by and enforce all rules, regulations, policies, and best practices to meet the company's standards of conductDemonstrated ability to take full responsibility for problems, issues, and performance in all circumstancesPresents a high level of attention to all the work that is produced. Must continually strive to improve their quality of performanceUnderstands the importance of placing the company's goals before their own. Must hold and maintain a broad perspective of the company to work towards shared common goalsMust be a highly motivated individual who is willing to take initiative to achieve greater results beyond what is required