Director, IT Operations

Overview In this role you will lead Instacart’s IT Operations, shaping a proactive, innovation-led function across IT Support, IT Logistics, and AV/Executive Support. You will align operations with company growth, drive data-informed decisions, and partner with executives to raise security and service standards. You will champion AI-powered tools to redefine enterprise IT support and tackle international logistics as the company expands. This is an opportunity to influence how 4,000+ employees are supported and to scale operations globally with impact. Compensation / Benefitscompetitive compensation and benefitsnew hire equity grantannual equity refresh grantsflexible remote/work policyopportunity to influence transformation at scale ResponsibilitiesLead IT Operations across three functional teams through three direct-report managersSet the strategic vision and operating model for IT Operations aligned with company objectivesDeploy AI-powered IT support to reduce friction and improve resolution timesResolve international IT logistics for hardware provisioning as the footprint growsPartner with Executive Leadership, Workplace & Facilities, and Enterprise Security to deliver seamless IT services and strengthen securityIdentify and ship at least one industry-leading IT initiative per year addressing end-user needs Key requirementsProven track record leading a large, multi-disciplinary IT operations team (IT support, logistics, AV/executive support) at a mid-to-large tech companyExperience managing teams of 20+ people with direct oversight of managers and talent developmentBudget ownership with IT budgets of $5M+ including hardware, licensing, and vendor spendAbility to lead organizational change and innovation beyond executing existing playbooksAuthentic, transparent leadership with trust-based relationships with reports, peers, and executives up to C-suiteauthentic leadershiptrust-based relationshipscross-functional collaborationOktaGoogle WorkspaceSlack