Claims Adjuster - Auto Damage

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.Duties And ResponsibilitiesComplete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelinesNegotiate repair process with body shopsDocument information related to the claim and make decisions consistent with claims standards and local lawsEvaluate and handle claim payments and resolution of claims without paymentsReview and determine validity of any supplement requestsMust-have QualificationsA minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience{OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience{OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experienceValid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policiesLocation: Allentown, PA. Candidate should reside within a 50-mile radius to our Allentown Claims office located at 7535 Windsor Drive, Allentown, PA 18195.Schedule: Monday through FridayCompensation$66,800 - $81,600/yearGainshare annual cash incentive payment up to 16% of your eligible earnings based on company performanceBenefits401(k) with dollar-for-dollar company match up to 6%Medical, dental & vision, including free preventative careWellness & mental health programsHealth care flexible spending accounts, health savings accounts, & life insurancePaid time off, including volunteer time offPaid & unpaid sick leave where applicable, as well as short & long-term disabilityParental & family leave; military leave & payDiverse, inclusive & welcoming culture with Employee Resource GroupsCareer development & tuition assistancePhysical Requirements And Working ConditionsThe physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.Individual will work in the field, office, body shop, network shop, or service center environment and at time be expected to lift, bend stretch, walk, crouch, twist and/or lay on floor.Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops.Must be able to move and/or lift 20 lbs.Involves standing and walking around the room to monitor work (e.g., training).Requires long periods of standing (e.g., mailroom).Involves frequent driving.Required to climb, balance, stoop, crouch and crawl.Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.Equal Opportunity EmployerApplicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://careers.progressive.com/pages/how-we-hire-faq-job-scams/