Support Engineer (SQL, Databricks)
Overview:
In this role you will lead deep-dive RCA and troubleshoot high-impact production incidents across cloud-based applications. You will work closely with Engineering, Product, and QA to improve system reliability and performance. The position emphasizes hands-on analysis of logs, databases, and code, with a focus on automating workflows and refining incident processes. Join a collaborative team to drive meaningful improvements in application stability and data integrity.
Responsibilities:
- Lead L3 technical escalations and incident response for production issues
- Perform log analysis and platform debugging using cloud tools and Databricks
- Troubleshoot databases and REST APIs; write complex SQL to diagnose performance and data integrity
- Analyze code in multiple languages to identify defects and coordinate release resolutions
- Drive ITSM/change management adherence and identify opportunities for automation
Key requirements:
- 3+ years in Application/Production Support or Software Engineering
- Databricks experience with logs, pipelines, and data issues
- Advanced SQL for complex queries, schema relationships, and performance
- Code and API proficiency in at least two languages (Java, C#/ .NET, Python) and REST/API troubleshootingITSM/Service
- Now knowledge; ITIL/ITSM processes
- On-site work in Irving, TX or Chicago, IL three days per week on direct W2; sponsor cannot be providedstrong problem-solvingcollaboration and cross-functional communicationprioritization under pressure
DatabricksSQLJava