Retail Security Officer

Join the team at Ross, a top off-price retail chain with over 2,200 locations and a strong growth trajectory. We take pride in delivering high-quality brands and trendy merchandise at exceptional savings, offering our customers a unique treasure hunt experience. Be a part of our dynamic team and enjoy: Success: Be part of a winning team committed to excellence while continuously learning and growing. Career Growth: We nurture top talent because the success of Ross relies on the development of our people. Teamwork: Collaborate to address challenges and find effective solutions together. Commitment to Inclusivity: We celebrate diverse backgrounds, ideas, and identities, aiming to be a positive force in our community. Our corporate headquarters are located in Dublin, CA, with buying offices in key markets of New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to fostering an inclusive workplace with opportunities for continuous learning and team development. Position Overview: As a Retail Security Officer, you will play a crucial role in ensuring a safe and secure environment for team members and customers. By maintaining a visible presence at store entrances and on the sales floor, you will help mitigate theft and fraud while providing outstanding customer service. Greet customers warmly and maintain order throughout the store, fostering an atmosphere of safety and attentiveness. Key Responsibilities:Safety and Security: Prioritize safety in all actions and support store leadership in maintaining security for associates and customers. Visible Presence: Create a welcoming atmosphere by greeting customers at entrances/exits and patrolling the sales floor in uniform, while remaining alert to potential safety or theft issues. Emergency Preparedness: Keep pathways clear and ensure easy access to emergency exits. Customer Engagement:Provide exceptional service by welcoming shoppers with eye contact, smiles, and friendly assistance. Treat all individuals with respect, maintaining courtesy, friendliness, and professionalism in every interaction. Engage with team members and external partners to enhance teamwork through effective communication and recognition initiatives. Assist in other duties to support loss prevention efforts as needed. Professional Representation:Uphold and endorse the company brand in every aspect of your work. Maintain a neat appearance that aligns with the company dress code. Loss Prevention:Monitor entrances, exits, and the sales floor for signs of theft, reporting suspicious behavior to leadership. Utilize information to assess theft trends and communicate findings effectively to management. Follow company guidelines for addressing incidents of theft. Implement practices to enhance productivity by reducing unnecessary movements while working. Reducing Operational Shortage:Promote awareness of best practices to minimize shortages and train associates in loss prevention initiatives. Ensure adherence to checkout procedures among associates and customers alike. Qualifications:High school diploma or equivalent required; AA degree preferred. One year of retail supervisory experience or relevant training preferred. One year of loss prevention/security training is desirable. An active security guard license is preferred. Ability to handle a fast-paced work environment effectively. Strong communication skills and excellent customer service abilities. Proven conflict resolution skills. Compliance with all relevant federal and state regulations for security positions, including potential background checks and physical exams. Physical Requirements:Regular attendance and punctuality are essential. Must be able to stand and move throughout the store for the entirety of the shift. Ability to lift or lower items exceeding 25 lbs. as needed. Capability to bend, stoop, or crouch as required for daily operations. Disclaimer: This job description summarizes primary duties and responsibilities and is not an exhaustive list. Responsibilities may change at management's discretion. Ross is an equal opportunity employer committed to attracting, hiring, and developing a diverse workforce. We prohibit discrimination based on various protected categories. The base pay range for this role is $17.40 - $17.90, influenced by factors such as experience and location. This base pay is part of a broader compensation package that can include various rewards depending on position and location.