Program Manager Intern

Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doThe Program Manager Intern will join the Cloud & Production Engineering organization, supporting the product efforts of the Cloud Engineering and Docusign Cloud Platform (DCP). In this role, the intern will contribute to the vision, strategy and execution of key product initiatives within our Cloud and Production Engineering organization. You will collaborate closely with the Docusign Security, Product, Technical Program, Cloud & Production Engineering, and Design teams, to build scalable solutions and processes that meet the evolving needs of our business.This is an internship role for 5 months of duration.This position is an individual contributor role reporting to Senior Director, Cloud and Production Engineering.ResponsibilityPartner with TPMs, PMs, engineers, and security teams to understand current onboarding workflows for the Cloud platform and identify opportunities for improvement and automationAssist in supporting the strategy, value prop, roadmap and execution of Docusign Cloud Platform (DCP) and the bi-weekly DCP Product ReviewsTranslate customer pain points into actionable product requirementsPartner with engineering to balance technical constraints with business objectivesDrive product improvements and strategy through data analysisSupport scoped projects to simplify and standardize the onboarding experience, including documenting processes, requirements, and success criteria under guidance from the teamTrack project milestones, risks, and dependencies; help maintain project plans, status updates, and stakeholder communications for onboarding-related initiativesDrive product improvements and strategy through data analysisContribute to improving developer-facing documentation, playbooks, and self-service guides that help teams onboard to MSF more quickly and confidentlyHelp run and support recurring processes (such as check-ins, reviews, or demos) for Platform onboarding workstreams, capturing notes, follow-ups, and action itemsCollaborate with mentor and teammates to continuously iterate on the onboarding experience based on feedback from developers and partner teamsJob DesignationHybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasicEducation Level: Undergraduate (Graduation Dates: December 2027, May/June 2028)Currently enrolled in a Bachelor's degree program in Computer Science, Artificial Intelligence, Engineering, Business, or a related technical field with an expected graduation date between December 2027 and May/June 2028Experience with SDLC and Product Management LifecycleExperience with modern collaboration and project management tools such as Slack, Google Docs, Figma, Lucid, and JIRAExperience working with data in spreadsheets or basic dashboards (e.g., tracking progress, simple reporting)Ability to work from the Seattle hub in a hybrid, office-based arrangement during the internshipThis role is not eligible for CPT, OPT or sponsorship now or in the futurePreferredPrior internship or coursework in product/program management, software development, or AI/MLStrong analytical and problem-solving skills, with an ability to break down complex processesExcellent written and verbal communication-comfortable presenting to stakeholders and senior executivesSelf-starter mindset with strong organizational skills and attention to detailInterest in product or program management, operations, or product/program coordination in a technical environmentStrong written and verbal communication skills, with the ability to work effectively with cross-functional partners (engineering, product, security, and operations)Ability to organize information, manage multiple tasks, and follow through on commitments with guidance from the teamWage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.Based on applicable legislation, the below details pay ranges in the following locations:Washington: $28/hour - $33/hourBenefitsGlobal benefits provide options for the following:Paid Time Off: earned time off, as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing eventsWork Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.Life at DocusignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.Applicant and Candidate Privacy NoticeStates Not Eligible for EmploymentThis position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.Equal Opportunity EmployerIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.EEO Know Your Rights poster