SAP NS2 Technical Quality Manager / Support Architect - Chantilly, VA TS SCI with Polygraph

SAP NS2 Technical Quality Manager / Support Architect (MaxSecure) – Chantilly, VA (100% Onsite – TS/SCI with Polygraph Clearance)At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.Position DescriptionSAP National Security Services, SAP NS2, is seeking a Technical Quality Manager/Support Architect with an Active TS/SCI clearance with Polygraph clearance. The TQM will be a member of the NS2 Service and Support MaxSecure Delivery team, responsible for Premium Engagements delivery execution contributing to the revenue and growth initiatives of NS2 support as it relates to the delivery of MaxSecure engagements, support services and associated support contracts (SPSLE/SES). This role will be 100% on site in Chantilly, VA.The TQM will be directly engaged in the delivery of MaxSecure contract components, in collaboration with customers, the SAP AGS COE, BackOffice, NS2 COE, NS2 BackOffice, SAP Consulting, and SAP Active Global Support.EXPECTATIONS AND TASKSAct as a trusted advisor in safeguarding and optimizing the adoption and consumption of digital innovation of SAP-centric solutions at CustomerManage complex customer relationships and PE engagement(s) on assigned account(s) within Federal, Department of Defense, State, Local, Education, Healthcare (SLED) public, and/or private sector customers who engage in MaxSecure or associated contracts from NS2 (SPSLE/SES).Gather insights about the customer's business and roadmap with SAP as a basis for a successful engagement delivery.Directly advise the Customer on solution operations to support business continuityLead Premium Engagement Steering Meeting to align and report SAP's involvement and activities at the customer.Maintain and update an accurate view of PE Time Actuals/Revenue forecasting (TQM, Expert Service Days and/or Expert On-Demand Days) on a weekly basis in NS2 financials (ECC).Identify strategic opportunities for developing the Premium Engagement.Manage the PE Customer engagement service plan and work with Customer and SAP Center of Expertise (CoE) to plan, schedule, and deliver on committed days/servicesParticipate and contribute to SAP Virtual Account Team (VAT) meetings to stay informed of Customer environment, opportunities, and issues/challengesTakes a proactive approach to managing PE engagement plan and services at Customer, and is the primary point of contact for managing Customer escalations; during and outside of normal business hours, as requiredWork with NS2 Secure Support and the PE Backoffice, including Mission Control Center (MCC) to resolve customer tickets and/or other related incidents identified on the engagementPrepare and submit weekly status PE status reports to Customer and NS2 PE Shared MailboxDrive Engagement Planning to ensure SAP's involvement in relevant areas and initiatives at the customer.Manage stakeholders on a continuous basis to establish a long-term, trusted customer relationship.Identify risks to avoid harm to customer's business.Directly advise the customer to provide guidance and to be regarded as trusted advisor.Ensure quality of outcome reporting to demonstrate the value of the engagement to the customer.Work ExperienceRequires 10+ years of work experience in business software implementation consulting and/or support.Requires 5+ years of work experience managing or delivering SAP engineering, maintenance, or maintenance related services; andDemonstrated experience in expert-level customer-facing communication and presentation skills with executive level.Demonstrated experience in moving on-premise software to cloud, cloud migrations, IAAS, PAAS, and/or SAAS solutions.EDUCATION AND QUALIFICATIONBachelor's degree in Computer Science, Information Technology, Security or related. Years of experience may be used in lieu of a degreeAdvanced SAP AGS certifications or delivery experience as a Principal TQM (Preferred)Prior experience in ERP software implementation (Required)Prior experience in software services sales, contract management and/or negotiations required; andExpert knowledge of the SAP Maintenance Portfolio, its value and delivery, including SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded.Strong verbal and written communicationAbility to build trusted relationships with key Customer stakeholdersAbility to lead and manage own work with minimal supervisionAbility to orchestrate and collaborate across multiple domains and effortsAbility to understand customer's business modelAbility to measure and communicate business valuesRequired Experience / AbilityS4 and/or SAP ERP Implementation (e.g., Greenfield, Brownfield, Bluefield)Seasoned basis experienceData Center Migration (On-Premise-to-Cloud or Hybrid Models)System landscape models and Technical ArchitectureCloud Architecture (Private, Public)Transformation and/or Migration Experience (On-Premise-to-Cloud)Integration and Extensibility (Business Technology Platform)Cyber and Information securityMaintain SAP S/4 HANA, PI/PO, Portal, GRC, Solution Manager and IDM.Maintain SAP HANA platform and DBMonthly SAP CVE for all the above application.Maintain SAP Sybase DBBasic understanding of AWS EC2 instancesMust have active TS SCI polygraph clearance and be able to maintain one.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.comQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability.Compensation Range TransparencySAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 132,500 – 225,300 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America BenefitsAI Usage in the Recruitment ProcessFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 446030 | Work Area: Consulting and Professional Services | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:J-18808-Ljbffr