Technical Project Manager – Technology Operations / Cloud / ITOM / DR

We are seeking an experienced Technical Project Manager to lead complex enterprise technology initiatives across Cloud & AIOps, Monitoring & Observability, Disaster Recovery, ServiceNow ITOM/ITSM, and Technology Operations. This role will drive portfolio delivery, governance, cross-functional coordination, risk management, and executive reporting across infrastructure and operational technology programs.The ideal candidate will have 7+ years of technical project/program management experience in enterprise IT environments, strong technical fluency across cloud, infrastructure, IT operations, ITSM, observability, and resilience, and hands-on experience coordinating engineering, security, database, facilities, vendors, and managed service providers.Key ResponsibilitiesLead portfolio and program delivery across Cloud & AIOps, Monitoring & Observability, Disaster Recovery, ITOM/ITSM, and infrastructure initiatives.Develop project scope, schedules, milestones, dependencies, governance frameworks, and delivery plans.Coordinate cross-functional teams across Engineering, Security, ITSM, Infrastructure, Database, Command Center, Procurement, Facilities, and vendors/MSPs.Manage risks, issues, dependencies, escalations, and corrective actions with structured tracking and reporting.Prepare executive-level dashboards, status reports, KPIs, and business-impact summaries.Lead Disaster Recovery planning and execution, including Business Impact Analysis (BIA), recovery strategies, tabletop exercises, failover testing, audits, remediation, and compliance readiness.Ensure RTO/RPO objectives are documented, tested, and achieved for critical systems.Coordinate cloud migration, AIOps enablement, cloud cost optimization, platform onboarding, and vendor engagements across Azure/GCP environments.Drive Monitoring & Observability adoption, tooling integrations, MSP transitions, alerting, dashboarding, and observability maturity initiatives.Coordinate with Command Center teams to improve operational visibility, escalation readiness, and incident communication.Support data center, remote office, facilities technology, hardware deployment, and infrastructure programs.Partner with Database Support teams on project activities, maintenance windows, capacity planning, and environment readiness.Track vendor/MSP deliverables, SLAs, contracts, milestones, and performance.Maintain portfolio KPIs and dashboards and identify opportunities for continuous improvement.ServiceNow / ITOM / CMDB FocusDrive ServiceNow CMDB governance, strategy, data quality, service mapping, and configuration management.Coordinate CMDB onboarding for infrastructure, cloud, applications, and business services, ensuring accurate Configuration Items (CIs), relationships, and service models.Lead ServiceNow ITOM programs covering Discovery, Service Mapping, Event Management, and operational visibility.Partner with ITSM teams on ITIL-aligned Change Management, CAB activities, change risk assessments, and change success improvement.Integrate monitoring and observability platforms with ServiceNow Event Management to improve event correlation, proactive detection, and service health visibility.Drive infrastructure/cloud discovery and automation initiatives to improve CMDB accuracy and reduce manual data collection.Align AIOps, ITOM, Monitoring & Observability, and service correlation capabilities with operational workflows and incident response.Establish KPIs, dashboards, and governance frameworks covering ServiceNow ITSM/ITOM adoption, CMDB data quality, service reliability, and operational effectiveness.Required Qualifications & Skills7+ years of technical project/program management experience in enterprise IT.Bachelor's degree in Computer Science, Information Technology, or equivalent experience.Strong experience in enterprise IT project/program and portfolio management.Experience delivering programs across Cloud, Infrastructure, IT Operations, Observability, AIOps, Disaster Recovery, or IT Resilience.Strong ServiceNow ITSM/ITOM and CMDB governance experience.Experience with ServiceNow Discovery, Service Mapping, Event Management, and CMDB implementation/adoption.Strong understanding of ITIL, Change Management, CAB, Incident/Problem/Service Management processes.Experience with Azure and/or GCP.Disaster Recovery experience including BIA, RTO/RPO, tabletop exercises, failover testing, remediation, and audits.Experience with Monitoring & Observability, AIOps, event correlation, alerting, dashboards, and operational visibility.Strong risk, issue, dependency, escalation, and stakeholder management skills.Experience managing vendors, suppliers, MSPs, SLAs, and contractual deliverables.Strong executive communication, reporting, documentation, and dashboarding capabilities.Ability to coordinate multiple technical teams and translate complex technical delivery into business outcomes.PMP, SAFe, ITIL, or equivalent certification preferred.