Application L2 Support Engineer

About the Company:Capitis Solutions Inc. was founded in 2007 and is a Maryland-based Information Technology consulting company, specializing in implementing modern applications. Our philosophy to align with the client’s organizational culture and provide cost effective, quality solutions is key to our success. Our approach to problem solving is unique and our clients benefit from the results in weeks rather than months.About the Role:Our client is seeking a talented Application L2 Support Engineer to join their dynamic team in a fully remote capacity. This role offers the flexibility of working from anywhere, while contributing to mission-critical applications.Responsibilities:Incident Management: Efficiently handle and resolve incidents using ServiceNow, following established workflows.SQL Proficiency: Leverage SQL skills to analyze operational data, identify root causes, and optimize performance.Technical Troubleshooting: Diagnose and resolve complex application issues, including those involving Docker, AWS, and Java-based applications.Platform Support: Contribute to application releases and provide post-release support.Proactive Problem Solving: Identify potential issues, conduct root cause analysis, and collaborate with L3 teams and stakeholders.On-Call Support: Participate in a rotational on-call schedule to ensure 24/7 application availability.Required Skills and Experience:8+ years of experience in application support, with a focus on Java-based applications.Strong SQL skills and database knowledge.Proficiency in troubleshooting and root cause analysis.Understanding of modern application architectures (Docker, AWS).Experience with ITIL frameworks and ITSM tools (ServiceNow).Excellent communication and problem-solving skills.ITIL Foundation Certification (preferred).Ability to work independently in a remote environment.Strong organizational and time management skills.