RV Host - Summer 26

SeasonalWORK AND PLAY IN THE MOUNTAINSJoin our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!BIG PEAKS, BIGGER PERKSEmployee perks:Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)+ Free Alterra season pass for spouse and dependents 25 & under50% off window ticket price at IKON partner resortsFree access to Alterra Mountain destinations during time offFree ski-referral letters for employees to use at other mountain resorts during time offFree friends & family day-ski vouchers (Periodic allotment)Discounts on Ski & Snowboard LessonsDiscounts on Ski & Snowboard RentalsDiscounts on Gear Tune-UpsDiscounts on Food & BeverageDiscounts at Crystal Mountain Retail shopsFree Crystal branded swagPro deals on gear with 100s of brandsDiscount MarketplaceDeals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and moreEmployee-only Night Skiing eventsEmployee Housing Available for eligible positionsAccrued paid time off for eligible positionsGroup health insurance for eligible positions401K benefit and generous match with immediate vesting for all staff members over 18Opportunities for growth, advancement, and year-round employmentPosition Title: Recreation Vehicle Parking (R.V) HostBusiness Unit: Parking and TransportationPosition Reports to: Parking and Transportation ManagerPositions Reporting to this Role: 0Location: Crystal Mountain, WashingtonWage Range: $25.00 - 28.00 / hrJOB SUMMARY/ESSENTIAL DUTIES-Review reservations on RoverPass, provide updated information via email and phone to all customers headed to the resort as needed.Review cancellations on RoverPass, provide refunds to customers per the guidelines of the resort cancellation policy. Contact customers informing of their refund's information.Reply to customer concerns about arrival/departure times, R.V site, amenities provided at the resort, road conditions, and shuttle schedule.Monitor the R.V site snowpack conditions and inform the Parking and Transportation Manager if any treatments or removals need to be scheduled to maximize space between campers.Monitor the R.V lot daily, reviewing license plate and R.V descriptions to ensure that only reserved customers are parked in reserved slots.Guide and assist vehicles into each site, maximize the amount of space used for each reservation and ensure customers are using the proper outlet for their R.V.Control the R.V line, do not block the shuttle lanes.Monitoring quite times and over all cleanliness of the lotEnforcement of alcohol intoxication usage while camping, along with following the regulations for fire bands.This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.KNOWLEDGE, SKILL AND ABILITY REQUIREMENTSManagement or Supervisory ExperienceMust be 18 or olderLogistic and Data Entry skills set.Clear and concise verbal and written communication skillsExcellent customer service skillsSelf-motivated, able to maximize use of time and resources provided to them.PHYSICAL DEMANDS AND WORKING CONDITIONSTalking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.Working outside in adverse weather conditions for long periods of timeThis position is required to workday, evenings, weekends, and holidays while in operation.Strong ability to drive in all types of weather conditionsAdapt to daily lot changes due to snowpack or large amount of customer for a specific dayAbility to remove or shovel snow way from the R.V shed and or R.V lot entranceConduct level 1 clean up, picking up and dumping trash, porta potty clean up.Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling on an occasional basis.Engage with guests, employees, and supervisors daily, along with having working knowledge of Crystal Mountain.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.