INTERNAL Trainer I Gulfport 5148

Salary Questions: Your Payroll and Benefits team is ready to provide support with salary questions.Position: Trainer IDepartment: TrainingReports To: Training SupervisorFLSA: Non-Exempt Grade: 9SummaryProvides training to ensure that all team members have the necessary skills to successfully perform their job and to deliver outstanding member service. Responsible for the distribution of information and training of branch and departmental staff affected by process changes and new product implementation throughout the organization.Supervisory ResponsibilitiesNone required.Essential FunctionsConducts classroom and virtual training to include teller training and other retail operations training to include projects in support of retail operations and other areas of the credit union. Responsible for updates and maintains training materials for training classes as policies, procedures, products, and regulations change. Participates in training videos to include but not limited voiceovers, and acting, etc. Represents Keesler Federal as the “subject matter expert” in areas of training expertise and provides support and response to inquiries for team members. Attends train-the-trainer sessions to become proficient in training areas outside of current expertise. Operates training equipment, including computer, television, Solstice screens, video camera, projector, calculator, etc. Demonstrates superior member service skills and acts as a positive role model for all team members. Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) Other Duties And Responsibilities Other duties as assigned. Knowledge & SkillsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EducationHigh School Diploma, College degree preferred (BS or BA in a relevant field) Experience And Other RequirementsOne to three years of training experience. Knowledge of adult teaching techniques preferred. Must possess working knowledge of credit union regulations, policies and procedures. Must have a foundational understanding of handling monetary instruments, including cash, checks, bonds, cashier’s checks, and certified funds, with the ability to accurately follow standard procedures Must be comfortable and effective with presenting in front of a large group of employees at all levels. Must be available to travel to branches and other departments as needed for training to include overnight and extended stays. (25% - 35%) Interpersonal SkillsA significant level of trust and diplomacy is required in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.Computer SkillsProficient in Microsoft applications. Experience with JHA financial institution software a plus. Certificates, Licenses And RegistrationsNone required.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk or hear; use hands to finger, handle or feel; reach with hands and arms; and stoop, crouch, or kneel. The employee is frequently required to lift and/or move up to 10 pounds.Work EnvironmentThe work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Extensive use of desktop computer is required. The noise level is that of a normal office environment.DeclarationThe human resources department retains the sole rights and discretion to make changes to this job description.